LONDON, September 10, 2013 /PRNewswire/ --
One of the UK's largest cafés offers gift cards for the first time, powered by Givex
Being able to finally offer gift cards is a huge step forward for one of the UK's largest café chains Patisserie Valerie. Leveraging Givex's existing partnership with handheld terminal payment processor Global Payments, Patisserie Valerie has benefitted from a solution that bypassed their antiquated POS system.
"Being able to offer gift cards for our customers to purchase is something we've wanted to do for a long time, but we weren't ready to purchase an entirely new POS system," explains Jon Hassall, Commercial Projects Director for Patisserie Valerie. He continues, "Since Givex was able to implement our new gift card system, sales have increased and staff and customers are happy. The Givex team was professional and timely from start to finish. They were even able to execute our gift card programme in a short 8-week time frame, just in time for the Christmas season. The gift card implementation was very smooth, and we are already looking forward to adding loyalty programme functionality in future."
"Even though Patisserie Valerie had an older POS system that was unable to support gift card functionality, we were able to sidestep this using an application loaded directly on to their Ingenico payment terminals. This app allows clients to connect directly to Givex's data centres, enabling them to process gift card and loyalty transactions via the terminal, which will definitely stand us in good stead for future implementations where the client needs an alternative to POS integration," explains Robert Wright, Business Development Manager, Givex UK.
Givex delivered a successful, user-friendly gift card programme available at all 113 Patisserie Valerie locations, meeting all project expectations with an 8 week time frame.
About Patisserie Valerie
With over 113 locations, Patisserie Valerie is one of the UK's largest café chains. Providing its customers with the best customer service as well as the highest quality cakes and patisseries, breakfasts, lunches, elegant wedding cakes, and the finest teas and coffees has always been at the forefront of Patisserie Valerie's cafés. Each café has an atmosphere as unique as its location featuring decor left over from the 1950s, so it is no surprise that the chain has been a London favourite since 1926.
Givex is a technology company offering clients a global reach with cost-effective gift card, omni-channel loyalty, analytics and cloud-based POS solutions. Our core distinction is taking on the tough task of managing all aspects of the transaction to ensure companies can deliver maximum customer satisfaction. Givex products and services give you insight into your data to enable you to better drive sales growth, customer relationship management and enterprise resource planning.
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