News from iqpc exchange A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages

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19 Sep, 2019, 14:33 BST IQPC Exchange: '70 Customer Experience Leaders Set To Gather To Discuss The Future Of The Travel & Hospitality Industry'

The Customer Experience Exchange for Travel & Hospitality kicks off in 5 weeks and it's set to be the best Exchange yet. 70 CX leaders in Travel &...


19 Sep, 2019, 14:20 BST IQPC Exchange: 70 Data Leaders Set to Gather to Discuss the Future of the Financial Services Industry

The Chief Data Officer Exchange for Financial Services kicks off in eight weeks and it's set to be the best Exchange yet. 70 Data leaders in...


28 Jun, 2017, 08:00 BST The 2017 Travel & Hospitality Report has Been Released

The travel and hospitality industry remains highly competitive and is undoubtedly a saturated marketplace, but what are the most successful...


28 Jun, 2017, 08:00 BST Digital (r)Evolution Report has Been Released

The Digital (r)Evolution, created with insight from some of Europe's top marketing executives including GHL Hotels, Pho, Citi Private Bank, Direct...


09 May, 2017, 08:00 BST CX DISRUPTORS: A Retail Leaders Guide

What was once considered cutting edge in retail, such as the ability to buy an item online and return in-store, is now considered standard, not only...


26 Oct, 2016, 08:00 BST Future Trends Report: Customer Insight & Analytics

The 2017 edition of the Future Trends Report: Customer Insight & Analytics has just been released by the editorial team at the Customer Insight &...


31 Aug, 2016, 08:00 BST Customer Experience Leaders Reveal Their CX Blueprint

Most if not all industries continue to be affected by the digital evolution, in most cases positively, but where industries have failed to adapt...


25 Sep, 2014, 11:44 BST Big Data or is it Smart Data?

Big data is a buzz word which is taking most, if not all, organisations by storm. Now becoming a critical part of the language used by Heads of...


09 Sep, 2014, 08:00 BST Customer Experience Leaders are "Saving the World, One Customer at a Time"

For customer experience leaders, developing the right customer experience strategy today to drive future business growth is more vital as we move...


14 May, 2014, 09:00 BST IP Leaders are Surviving Patent Battles by Giving Their Portfolio Super Powers

Protecting and building a cost effective, robust and future proofed IP and Patent strategy is more vital today than ever before. But this is no easy...


30 Apr, 2014, 10:43 BST Retailers are now Treating Customer Experience as a Business Discipline

According to the latest findings from Forrester Research's European Customer Experience Index (CXi), the majority of online consumers are...


20 Mar, 2014, 11:18 GMT Customer Demands and Expectations are Increasing at Lightning Speed - Can Companies Keep Up with the Pace?

 In three recent interviews with the COO of LV=, COO of HouseTrip and UK Director of Training, Education and Customer Services for McDonald's, the...


10 Dec, 2013, 10:41 GMT Aligning Asset Management & Investment Strategy with Wider Organisational Objectives

Driving more from your assets Extracting the right data to inform investment strategy Implementing and improving asset risk management frameworks...


10 Dec, 2013, 10:40 GMT Forces and Trends that Will Impact the Laboratory Informatics Market in 2014

Implementing mobile devices in laboratory projects and making the move to the Cloud to improve storage capabilities Moving to a paperless laboratory...


15 Oct, 2013, 10:48 BST Industry Report Reveals Top 6 Priorities for Healthcare CIOs and Heads of IM&T

67% select electronic patient records and mobile health solution technologies as top priorities for the next 12 months 65% plan to invest in IT...


08 Oct, 2013, 11:29 BST Customer Experience Exchange Research Reveals Top 4 Priorities for Global Brands

Developing a customer experience strategy that sticks Ensuring organisations become more customer centric Staying ahead of competitors Better...


11 Jun, 2013, 07:00 BST Pan-Industry Research Survey Reveals Top 10 Priorities for CFOs, Shared Services and Outsourcing Leaders

60% of respondents select creating centres of excellence as their top priority 59% plan to invest in benchmarking & metrics services in 2013...


30 Apr, 2013, 12:02 BST CIOs of GlaxoSmithKline and British American Tobacco to Speak at Leading Enterprise Mobility Strategy Event

This year, 100 strategic decision-makers will meet at the Enterprise Mobility Exchange (21-23 May 2013, Rotterdam) to discuss the challenges...


29 Aug, 2012, 10:50 BST Implementation of New Online Health Records Pilot at South London and Maudsley Trust

In May 2012 the South London and Maudsley NHS Foundation Trust launched a personal online health record system for patients. The ultimate aim of the...


29 Aug, 2012, 08:00 BST 2012 Survey Discovers the Key Priorities and Vendor Needs of Chief IP Counsel

In a 2012 pan-industry study of IP directors from more than 20 countries, IQPC's Global IP Exchange found that 81% of IP directors want to create a...


24 Aug, 2012, 11:47 BST Procurement Leaders Need to Challenge Tradition to Build a Resilient and Agile Function

CPO Exchange releases results of pan-industry, C-level procurement survey: 83% of procurement leaders agree that they need to rethink their...


22 Aug, 2012, 15:26 BST Lab Efficiency Tops the Poll as no.1 Priority for Laboratory Informatics Professionals

The SmartLab Exchange releases results of industry benchmarking report: 58% stated improving lab efficiency as a key priority 49% find successfully...


22 Aug, 2012, 10:00 BST Infrastructure Asset Management Professionals Cite Improving Asset Performance as Their Top Challenge

To better understand the key trends impacting the infrastructure asset management industry, IQPC Exchange conducted a research survey to examine the...


02 Jul, 2012, 08:58 BST Can't Keep Up? A Handful of Ways to Simplify Your Shared Services Centre

In a recent interview, Anirvan Sen, Global Operational Excellence and Transformation Director, Shared Services, GE spoke to the Shared Services and...


15 Dec, 2011, 17:10 GMT Thames Water Release Plans for New Infrastructure Investment Requirements

Thames Water have amended their Water Resources Management Plan to reflect recommendations from the Summer 2010 public enquiry. They plan to roll out ...