LONDON, June 11, 2013 /PRNewswire/ --
- 60% of respondents select creating centres of excellence as their top priority
- 59% plan to invest in benchmarking & metrics services in 2013
- Transactional processing services comes next with 56% of respondents selecting this investment area
- 43% of Shared Services and Outsourcing leaders plan to invest in continuous improvement/lean & six sigma tools
Ahead of the 7th Shared Services and Outsourcing Exchange, the IQPC Exchange team has conducted a research survey among its network of CFOs, Heads of Shared Services and Outsourcing to discover their current top challenges and investment priorities. The full report has been made available as an infographic at: http://bit.ly/113cwR7.
The research reveals that CFOs, Heads of Shared Services and Outsourcing are planning to concentrate their 2013 spending on creating new centres of excellence, benchmarking & metrics tools for their shared service centre and BPO activities and transactional processing services, with just under half of respondents also looking to invest in continuous improvement.
Research Director Ailsa Hardy told us that "senior shared services and BPO professionals have managed to drive efficiencies successfully for the past few years, but there is now more pressure than ever to drive further efficiencies. They are effectively victims of their own success, so are now searching for that next big efficiency win by sourcing out new services and solutions. Whether they look to create Global Business Services, complete a Finance Transformation or simply try to squeeze more from their relationships with their BPO provider, these senior leaders have a tough job on their hands through 2013 and 2014!"
There are however a range of innovative and new service providers who can help them to achieve these tough efficiency goals. In an interview with the Shared Services and Outsourcing Exchange team, Derek Parlour, Head of Commercial at National Rail Enquiries, outlines some of their issues such as choosing suppliers wisely and ensuring they deliver greater value and cost savings to the business. The full interview has been made available here: http://bit.ly/13ssJNK.
For more information about the 7th Shared Services and Outsourcing Exchange, taking place 18th - 20th September, Noordwijk, The Netherlands, including the industry leading speakers and latest agenda, please visit: www.sharedservicesexchange.co.uk /PR or email firstname.lastname@example.org
If you are a CFO, Directors of Shared Services, Director of Outsourcing or offer a service you feel would add value for the 80 shared services and outsourcing leaders in attendance, request your invitation today online here: http://bit.ly/13Racey or email: email@example.com
For more information on solution provider opportunities email: firstname.lastname@example.org or call: +44(0)207-368-9417
SOURCE IQPC Exchange