SINGAPORE, June 22, 2015 /PRNewswire/ -- Frost & Sullivan has recognized Teleperformance with the 2015 Asia Pacific Contact Center Outsourcing Service Provider of the Year award.
The award was presented to Teleperformance at the 2015 Frost & Sullivan Asia Pacific ICT Awards banquet, held at The Westin Singapore on June 17.
"Over the years, Teleperformance has stitched together a remarkable story that highlights outstanding business goals and growth, client portfolio, satisfaction and retention levels, new service creation and geographical expansion," said Krishna Baidya, Head of Customer Contact Research, ICT Practice, Asia Pacific at Frost & Sullivan.
He added that the company continues to successfully expand its client base as well as new lines of business and/or service channels with existing customers to generate a projected APAC in-region revenue growth of over 50% in 2014.
Krishna also said that Teleperformance's people-centric culture, solid technology, partnerships and proprietary platforms offer their clients outstanding customer experience whilst enhancing their loyalty.
"Such an impact on their client's business has helped the company maintain its enviable position as an advisor partner," he added.
"We are honored to receive the Asia Pacific Contact Center Outsourcing Service Provider from Frost & Sullivan, a leading growth consulting company. It really motivates us to continue to provide all of our clients with the very best solutions and overall performance levels in our industry to ensure a great customer experience on every interaction," said Mr. David Rizzo, President, Asia Pacific at Teleperformance.
The Frost & Sullivan Asia Pacific ICT Awards program seeks to recognize companies and individuals that have demonstrated best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace.
Award recipients are evaluated based on their revenue growth, market share gains, leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisition, and business and market strategy.
The results are then presented to an independent panel of judges, comprising of influential personalities, decision-makers and thought leaders from the ICT sector across Asia Pacific.
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SOURCE Frost & Sullivan