BANGALORE, June 1, 2015 /PRNewswire/ --
Indian startup 1CLICK.io offers a co-browsing platform with the functionality of Amazon's Mayday button to all online businesses. Over 500 businesses have signed-up to use the product in the first 10 weeks of the launch. By installing a widget on its website, a company gains access to real-time assistance for customers viewing their website, where an agent can co-browse and guide the customer through the on-boarding process or help the customer fill up a tax or legal form.
1CLICK was featured on WebRTC World's list of top six webRTC and browser based video calling solutions for businesses one year ago, and has already made big waves in the business world. The 1CLICK solution that lets clients share a visual experience with online customers is available at 1click.io . The service is similar to Amazon Mayday, which essentially allows a customer service professional to guide customers through the shopping process using co-browsing and assist them via video/voice chat. The support agent can talk to the customer through any problem, use annotations to draw and highlight different areas, or even perform some actions while co-browsing with the customer, e.g. fill out forms, demo SaaS products and assist during shopping.
One notable difference is that 1CLICK is available to any online business. It is affordable and scalable, and only requires a company to incorporate a widget or a button on their website, which can then be clicked on by people visiting the website to access real-time assistance through co-browsing, as well as text, voice, and video chat support features.
The way that co-browsing works is that when a customer has a problem navigating the website effectively, they can receive immediate help. An agent browses the same page as the customer and can point to different sections of the screen or draw on the screen in order to show the customer what they need. The agent can also take control and perform actions such as filling out forms, but the customer can always get the control back once they have received the information that they need.
With 1CLICK you also get a live chat assistance, so that the agent can provide direct guidance to the customer via video, voice or text. There is an intuitive dashboard, which can be used by an agent to effectively manage the conversation. Some of the functions available are the ability to share a screen, access previous conversations and make audio and/or video recordings of any conversation. The widget is fully customizable and offers one-way video, two-way voice or a combination of these. As an added bonus, 1CLICK offers a free basic plan, as well as the very reasonably priced Hero Plan, with enhanced features, and the customizable and scalable Enterprise Plan that can suit anyone's business needs.
Hrishikesh Kulkarni, founder of 1CLICK said "We have now launched a co-browsing solution that lets clients share a visual experience with online customers. Clients embed our script on the website and the web-pages could be co-surfed by the agent and the customer. We adopted WebRTC as a technology for our browser support. WebRTC which had a seen a lot of hype and is finally going mainstream with support from all browsers and mobile devices."
Currently, the market for live chat and co-browsing applications is expanding, as more and more businesses are taking their customer service to the next level. There are a very few companies that are as quick to incorporate and simple to use, while at the same time offering as much versatility as 1CLICK does and any serious company interested in expanding and building a large base of loyal customers should strive to build trust through good customer service.
Co-browsing allows a business to reach out to their customers with a helpful hand, thus ensuring that they stay on the website and keep coming back. This technology can have a great impact on the future of online business, helping companies boost sales and inspire brand loyalty, and 1CLICK is currently at the forefront with its highly effective, intuitive and budget friendly co-browsing platform.
1CLICK is a venture capital funded start-up based in Bangalore, India, and was founded in November, 2013, by Hrishikesh Kulkarni. The company has core expertise with the WebRTC technology and is now focused on helping businesses improve the customer experience online by offering enhanced customer service features, primarily co-browsing with a live chat option, to online companies worldwide. The 1CLICK solution is applicable to various industries online and has been made affordable to both small and large enterprises and can be used as a sales & support tool. The company aims to revolutionize customer interaction online and make business more transparent, while adding an effective contact channel to connect customers and companies worldwide.
For more information, visit: www.1click.io
Bangalore, Karnataka, India - 560102
Twitter : https://twitter.com/1ClickIO