-- Through its long list of benefits, these ePoD solutions directly impact customer return on investment
MOUNTAIN VIEW, California, March 18, 2014 /PRNewswire/ -- Based on its recent analysis of the mobile supply chain management (MSCM) market, Frost & Sullivan recognizes Airclic with the 2014 North American Frost & Sullivan Award for Customer Value Leadership. Unlike traditional desktop vendors, the mobile-centric, cloud-based Airclic offers a fresh, streamlined approach to supply chain management, demonstrating a clear customer focus when designing its solutions and interacting with prospective clients.
Airclic has built a portfolio of electronic proof of delivery (ePoD) solutions for the transportation/logistics piece of the supply chain, providing real-time visibility as a delivery travels from point A to B. These solutions are distinct in their aim: mobilizing previously all-manual systems and lighting up the last mile of the supply chain, especially at the cross-dock.
"The quantitative impact of Airclic's Transport Perform solution targeted at third-party logistic providers includes reduced paperwork, fewer delivery mistakes, decreased overages and damage claims, a drop in complaints from customers, and increased worker productivity," said Frost & Sullivan Principal Analyst Jeanine Sterling. "Overall, Airclic reports that its customers typically experience an ROI within six months and currently save an average of $400 per month per truck."
The design of Airclic's Transport Perform product resides in a deep understanding of the strict demands made of private fleets and third-party logistics providers, which are under pressure to deliver high volumes within progressively shorter timeframes. For instance, Transport Perform mobilizes the immediate accessing and reconciling of advanced shipment notices right on a worker's mobile device, weeding out dependence on paper forms.
This level of expertise and automation capability is fairly unique, as many other vendors in the logistics space furnish simplistic apps or require the customer to first purchase their traditional SCM system. Airclic has created a core product that can be augmented with a custom overlay of functionality. Airclic ePOD solutions run in the cloud and are delivered through the software as a service model, extending a number of benefits. Customers pay on a per-user, per-month basis, thereby avoiding capital expenditures. Implementation is quicker and scalability is easy if customers decide to expand or contract their operations.
"Maintenance and support are also handled on an ongoing basis by Airclic, ensuring a high level of reliability and security, and allowing customers to devote their internal IT resources to core business needs," observed Sterling. "Airclic's multi-tenant architecture, which completely separates one customer's data from another's, strengthens its case as a secure vendor."
Further, Airclic is known for its longstanding vertical-specific product design. The enterprise's portfolio includes products specifically designed for a number of targeted industries, including third-party logistic providers, automotive parts distributors, food distributors, less than truckload (LTL) carriers, and wholesale and retail distributors.
Based on the aforementioned factors, Frost & Sullivan is proud to present the 2014 Customer Value Leadership Award in MSCM to Airclic.
The Frost & Sullivan Award for Customer Value Leadership is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
Airclic is the company that customers count on to support their mobile supply chain operations, helping them become more efficient while lowering costs and enhancing customer relationships. The company is the trusted partner for food service, retail, transportation and healthcare organizations worldwide that need to deliver goods safely on time and on budget – and its cloud-based solutions automate some 15 million business transactions every day, worth more than $165 billion yearly. Airclic's Perform products provide needed visibility and control across the last mile of the mobile supply chain and cross-docking operations to improve cost effectiveness and enable a competitive advantage. For more information, please visit www.airclic.com.
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SOURCE Frost & Sullivan