LONDON, June 10, 2013 /PRNewswire/ --
- Video Agent-assisted sales technology now available on the Facebook page -
Whisbi, the lead management technology provider, today launches its new product designed to monetize Facebook. Whisbi for Facebook is a unique patent protected technology that utilizes a combination of real-time video and phone, enabling instant one-to-one communication to a video agent for online shoppers through a brand's Facebook page.
This new, immediate, simultaneous video and phone connection allows online retailers to offer one-to-one sales assistance directly from their company Facebook page.
Through a simple integration, Facebook Fan or Company pages can now be Whisbi enabled, giving fans and page visitors the opportunity to talk directly with a sales team via telephone and video. Customers need only enter their name and mobile number and within five seconds, the customer will receive a call on their mobile which coincides with a real-time video connection to a sales person.
With companies failing to demonstrate a return on investment from the social phenomenon, Whisbi's latest venture gives brands the opportunity to sell to customers directly from its Facebook page. The innovative offering is the first of its kind and enables organisations to capitalize on the one billion regularly returning Facebook users.
"Organisations can no longer afford to spend money on social media campaigns that deliver no quantifiable return", explains Jon Smith, Vice President Marketing, Whisbi. "Companies need to find a way to sell on the Facebook platform, rather than using Facebook to drive traffic to their corporate website, which often results in an interrupted social experience for consumers."
Smith explains, "The logical extension to customer engagement is to introduce a visual element so that consumers can put a face to the live agents. As a result of the new product, brands are now able to up-sell and cross-sell from within the realms of Facebook, removing the need for navigation back to the corporate site to complete a sale."
Whisbi is a provider of real-time lead management technology that enables e-commerce businesses to offer their web customers an 'offline' experience, online. Whisbi's unique patent protected technology uses a combination of real-time video and phone to provide a one-to-one privileged communication channel to online shoppers, and is proven to increase conversion rates, reduce website abandonment and boost customer satisfaction.