Proactive Services Market Size Worth $10.41 Billion By 2027 | CAGR: 18.7%: Grand View Research, Inc.

SAN FRANCISCO, Dec. 9, 2020 /PRNewswire/ -- The global proactive services market size is anticipated to reach USD 10.41 billion by 2027, registering a CAGR of 18.7% from 2020 to 2027, according to a new report by Grand View Research, Inc. The major factors driving the growth are the huge costs incurred because of unplanned IT outages, growing cyber threats and attacks, and increasing focus toward delivering better customer experience. Proactive services are helping organizations in identifying and solving these problems before they occur.

Key suggestions from the report:

• The technical support segment is anticipated to witness phenomenal growth over the forecast period, as proactive technical support helps in constantly monitoring network to avoid the losses due to downtime occurring because network or system failure
• With the evolving business requirements, customers are looking for innovative solutions and services to manage their IT infrastructure and hence the companies are adopting advanced technologies such as artificial intelligence. Hence, the AI segment is anticipated to grow at a faster pace over the forecast period
• The small and medium enterprise is forecasted to gain traction during the forecast period, owing to the rapid adoption of digital solutions by these firms to boost the growth of their products & services and to reduce the operating costs
• The cloud management segmented is forecasted to witness high CAGR during the forecast period, as it helps in eliminating the human effort associated with manual solutions for monitoring and managing infrastructure and applications across the globe
• The healthcare segment is expected to expand at the fastest CAGR from 2020 to 2027. This is driven by the growing focus of the healthcare providers for improving the patient care by employing advanced digital processes and technologies
• The demand in Asia Pacific region is anticipated to grow at a significant pace, owing to the rapid digitization and industrialization projects undertaken by the government in the countries such as India and China

Read 150 page research report with ToC on "Proactive Services Market Size, Share & Trends Analysis Report By Service, By Technology (Analytics, Artificial Intelligence), By Enterprise Size, By Application, By End Use, By Region, And Segment Forecasts, 2020 - 2027'' at: https://www.grandviewresearch.com/industry-analysis/proactive-services-market

Organizations are offering self-service option with integrated knowledge as a part of their proactive strategy, which helps in reducing the time to resolve problems. These services also help in reducing cost as it cuts down the operating cost of running call centers. For instance, live chat facilities as a part of proactive services serve to be an effective communication channel for the company's existing and potential customers. This has resulted in increasing sales and improving customer satisfaction.

The global rise in urbanization and digitization has made businesses to switch towards employing solutions driven by technology to achieve the fast business growth. The cloud technology usage allows various SMEs to implement modern solutions at reasonable prices without any need of frequently replace or upgrade the systems. Furthermore, factors such as improvement in operational flexibility and enhancement of customer experience are supporting the market growth along with the identification of new revenue sources.

Grand View Research has segmented the global proactive services market based on service, technology, application, enterprise size, end use, and region:

• Proactive Services Outlook (Revenue, USD Million, 2016 - 2027)
• Design & Consulting
• Managed Services
• Technical Support
• Proactive Services Technology Outlook (Revenue, USD Million, 2016 - 2027)
• Analytics
• Artificial Intelligence
• Others
• Proactive Services Enterprise Size Outlook (Revenue, USD Million, 2016 – 2027
• Large Enterprise
• Small & Medium Enterprise
• Proactive Services Application Outlook (Revenue, USD Million, 2016 – 2027
• Cloud Management
• Customer Experience Management
• Data Center Management
• End-point Management
• Network Management
• Others
• Proactive Services End-use Outlook (Revenue, USD Million, 2016 – 2027
• BFSI
• Government
• Healthcare
• Manufacturing
• Media & Communications
• Retail
• Others
• Proactive Services Regional Outlook (Revenue, USD Million, 2016 - 2027)
• North America
• U.S.
• Canada
• Europe
• Germany
• U.K.
• Asia Pacific
• China
• India
• Japan
• Latin America
• Brazil
• Middle East & Africa

List of Players of Proactive Services Market

• Microsoft Corporation
• Symantec Corporation
• Fortinet, Inc.
• Juniper Network, Inc.
• Avaya Inc.
• DXC Technology Company
• Hewlett Packard Enterprise Company
• Huawei Technologies Co., Ltd.
• IBM Corporation
• Cisco Systems, Inc.

Find more research reports on Next Generation Technologies Industry, by Grand View Research:

• Contact Center Intelligence Market – The rising preference for Artificial Intelligence (AI)-based solutions to offer enhanced customer support services is expected to drive the market.
• Asset Management Market – The capabilities of asset management solutions to streamline the operations, optimize the utilization of existing resources, and subsequently help enterprises in saving costs, enhancing profits, and improving the Return on Investment (RoI) are expected to drive the market growth.
• IoT Market – Significant advances in telecommunication and growing penetration of internet and broadband services have further propelled the growth of the Internet of Things (IoT) industry.

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About Grand View Research

Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.

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