ROME, November 20, 2013 /PRNewswire/ --
Freshdesk offers highest levels of data protection; benchmarks against the best to get EU Safe Harbor and TRUSTe Certifications
Unrolls aggressive plans for the European Union
Freshdesk, the fastest growing customer support software (SaaS) globally, today announced that it has been certified as having the highest levels of data protection and privacy. Freshdesk has received both the internationally coveted TRUSTe Certified Privacy Seal as well as the EU Safe Harbor Certification. This benchmarks Freshdesk with companies like Apple, Disney, Oracle when it comes to the way the product safeguards data of its customers and their customers in turn.
Using this announcement as an opportunity to discuss its strategy for Europe, Freshdesk announced that the UK is already its largest market outside of the US. Freshdesk is now looking to strengthen its footprint across the region by establishing a reseller network in Germany, Netherlands, Italy and France. Interested resellers can email email@example.com.
Freshdesk is headquartered in Walnut, California and has a development center in India. In just two and a half years, Freshdesk has become the customer support partner of choice to over 13,000 customers in 118 countries.
Known for its constant product innovations, Freshdesk provides the most comprehensive multichannel customer support product available in the market today. In 2012, Freshdesk "gamified" its product, allowing customer support agents to compete with each other for points and badges by providing stellar support. In 2013, Freshdesk launched a Facebook application that allows companies to respond to customer feedback directly on the social media site, but in a controlled environment. In addition, the application allows for increased customer engagement by drawing them into a larger community. Earlier this month, the company launched Freshfone, a complete voice telephony system that allows agents to answer customer calls right from their workstations, forward them to other agents and even pick up calls from their mobile phones.
"Freshdesk helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but Freshdesk had the best features to price ratio; and their support team is great!", added Karim Khouider, Co-Founder & CEO at Direct Optic. DirectOptic, a happy customer of Freshdesk since September 2011, is the largest online optician in France.
Freshdesk is available in over 18 languages including English, Spanish, Dutch, French, Italian, Portugese, Polish, Japanese to name a few. For more information, visit http://www.freshdesk.com or http://blog.freshdesk.com or follow us on Twitter @freshdesk.