-- New entity specializes in leading-edge customer experience management software solutions
NEW YORK, Sept. 25, 2013 /PRNewswire/ -- Thrupoint, Inc., a recognized software and services leader for WebRTC innovation and mobile collaboration, today announced the spin-off of its Fusion collaboration software business into an independent company named CafeX Communications, Inc. The transaction closed on September 23rd, 2013.
This move provides focus and agility for the newly formed entity. As a software-only company, CafeX Communications specializes in delivering leading-edge customer experience management solutions that extend enterprises' existing contact center and communications systems to new channels and use cases. Examples include visual IVR (interactive voice response) solutions for smartphones, video-powered business-to-consumer (B2C) web applications, and capture of extensive mobile web user analytics in order to facilitate intelligent, consistent customer interactions across various digital channels.
This change does not affect current business operations. Existing customers and partners of the Fusion software portfolio can expect to receive uninterrupted support during this transition to CafeX Communications. Rami Musallam, founder and chief executive officer of Thrupoint, Inc., is transitioning over to CafeX Communications in the same role and is accompanied by personnel associated with the Fusion portfolio, including sales, marketing, development, and support services. The remaining Thrupoint business is led by longstanding board member Edward Hamburg and will continue to provide IT consultancy services to leading enterprises and service providers worldwide.
- Rami Musallam, Chief Executive Officer, CafeX Communications: "Separating from the services business and creating CafeX Communications purely as a software company gives us the opportunity to be more specialized and agile. We can now focus our efforts on exciting use cases emerging in the customer experience management space, helping companies leverage what they already have to deliver frictionless cross-channel experiences to their customers."
Related Links & Resources
- CafeX Communications
- CafeX Mobile Advisor video
- Follow CafeX Communications on LinkedIn, Facebook and Twitter
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About CafeX Communications, Inc.
CafeX helps companies interact with their customers in new and innovative ways. From customer acquisition through to transaction & service, CafeX adds value to enterprises' existing contact center and communications systems by delivering next-generation software solutions to transform customer experience management across smartphone, tablet, desktop and other digital channels. Information about CafeX can be found at http://www.cafex.com.
About Thrupoint, Inc.
Thrupoint is a global provider of consulting and engineering professional services that enable clients to optimize, secure, manage and leverage their technology infrastructure. With global headquarters in New York and regional offices in Europe, the Middle East and Africa, Thrupoint caters to environments characterized by the need for highly reliable and highly secure communications and applications. Thrupoint is vendor agnostic and focuses on best practices when assessing a client's infrastructure. Information about Thrupoint can be found at http://www.thrupoint.com.
CafeX and CafeX Fusion are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.
SOURCE Thrupoint, Inc.