New Customer Experience Strategies to Win "Fans"
-- Pan-European executives will discuss state-of-the-art best practices as they network across industries with experts and peers at the 9th Annual Customer Contact 2015, Europe: A Frost & Sullivan Executive MindXchange
COPENHAGEN, Denmark, March 19, 2015 /PRNewswire/ -- Frost & Sullivan is pleased to announce that Dr. Phil Klaus, Visiting Fellow, Cranfield University School of Management Centre for Advanced Research in Marketing, will be the keynote speaker at the 9th Annual Customer Contact 2015, Europe: A Frost & Sullivan Executive MindXchange. This highly anticipated customer contact event will take place on 8-10 June 2015. Dr. Klaus holds multiple visiting professorships around the globe and is widely considered to be one of the leading customer service and marketing strategy experts in the field. His opening session is entitled, "Damned If You Do, Damned If You Don't?! How to Design and Execute the Most Profitable Customer Experience (CX) Strategies."
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Chris Brindley, Managing Director of Metro Bank, will be the keynote speaker on Wednesday, 10 June. A leading advocate of community banking with over 25 years experience in the retail banking industry, Mr. Brindley most recently succeeded in revolutionizing customer operations in UK banking. His customer-centric approach helped make Metro Bank an award-winning institution achieving record customer numbers, record deposit growth and record experience scores. Mr. Brindley will share some of these winning strategies in his keynote, "Creating Fans Not Customers."
Derek Williams, an international speaker, author and past Chief Executive of the Society of Consumer affairs, will be the Master of Ceremonies. Widely regarded as an international "guru" of customer service, Derek brings a tremendous amount of passion and energy to the field as he demonstrates in practical ways how to translate service into increased profits.
The 9th Annual Customer Contact 2015, Europe: A Frost & Sullivan Executive MindXchange, is the place to be to help drive an enterprise-wide transformation and take customer experience excellence from an ideal to a reality. This prestigious event will explore the customer contact challenges senior executives worldwide face and will offer strategies and insights designed to help them outperform their competitors.
Participants will benefit from panel discussions, interactive roundtables and extensive peer-to-peer networking opportunities, all hallmarks of Frost & Sullivan's 2015 International Customer Contact Executive MindXchange Series.
Registration is now open for the event, which will be held 8—10 June, 2015 at Scandic Copenhagen, Denmark. Senior executives from the United Kingdom, Switzerland, Germany, France, Sweden, Denmark, Finland and more than a dozen other countries will benefit from new ideas, creative approaches and case studies as well as highly interactive "think tanks" throughout the multi-day conference.
Topics to be discussed all encompass the theme Next Generation Customer Care: Driving Real Change and include Delivering a Great Omni Channel Brand Experience; Serving Customers in Today's Mobile and Digital World; and B2B Nuances: Transforming Your Customer Support to Drive Business Development and Growth.
To register for the 9th Annual Customer Contact 2015, Europe: A Frost & Sullivan Executive MindXchange or to view the event agenda and other information, please visit: www.frost.com/cce For more information, please email events.us@frost.com or Anna Zanchi, Corporate Communications, at anna.zanchi@frost.com
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Anna Zanchi
Corporate Communications – Europe
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E: anna.zanchi@frost.com
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