New Book Set to Help Front Line Healthcare Staff Apply Compassion, Dignity and Respect at Work

LONDON, November 27, 2013 /PRNewswire/ --

Leading UK author Clive Lewis OBE DL has published his latest book - Leadership with Compassion: Applying Kindness, Dignity and Respect in Healthcare Management. The book, published on the same day the government announced its response to the public inquiry led by Robert Francis QC, is aimed at managers of teams or departments in the NHS or private healthcare setting.

The compelling book prompts fresh, and perhaps controversial, ideas about themes such as the role of the apology in healthcare settings; a whole chapter is dedicated to encouraging staff to say sorry when mistakes are made. This is based on research into Michigan Hospitals where legal fees dropped from $3m to $1m following the introduction of a policy to apologise for mistakes and notices of intent to take legal action also halved.  

When asked about the book, Lewis, whose father spent the last year of his life in a care setting prior to his untimely death, said, 'I wrote the book because healthcare is under the microscope. It is experiencing what could be described as a care crisis. Several high profile inquiries have revealed shockingly poor quality care in hospitals, residential homes and other care settings. I wrote the book to provide help to those who work with patients. Readers who engage with the content should discover that they improve their skills across the six Cs set out by the Chief Nursing Officer in 2012 - care, compassion, competence, communication, courage and commitment.'

With multiple orders already placed by a number of NHS Trusts, this groundbreaking book, packed with practical tools and resources, will also help relationships between co-workers and patients. The book also features chapter-focused exercises designed to support a transfer of learning back to the workplace.

For Editors:

About the author:

• Clive Lewis OBE DL is the author of 9 books including Difficult Conversations in Dementia: A Ten Step Toolkit for Clinicians Involved in End of Life Discussion
• He is a Non-Executive Director of an NHS Foundation Trust and a Virtual Board Member of NHS Employers
• His father spent the last year of his life in care prior to dying of renal failure in 2006

For more information or to request an interview, contact Amber Gabb on +44(0)330-100-0809 or amber.gabb@healthcarehrsolutions.com