WASSENAAR, The Netherlands, November 14, 2011 /PRNewswire/ --
Mproof, a leading provider of IT Service Management, customer support and self-service software for the midmarket, announced today the integration of Hitachi IT Operations Analyzer with Mproofs core product - Clientele ITSM®, providing an enhanced IT management solution to the market.
Hitachi IT Operations Analyzer, an IT system and performance availability monitoring software from Hitachi Data Systems (HDS), is specifically designed to help IT professionals by maximizing system uptime, increasing IT efficiency, reducing costs and viewing the entire IT infrastructure from a single console. It simplifies IT management by allowing customers to monitor the availability of servers, switches and storage devices from one screen. At the same time, it reduces the mean time to diagnose (MTTD) IT infrastructure outages, resolving one of the key pain points for midsized organizations.
The integration of Mproofs Clientele ITSM® and Hitachi IT Operations Analyzer provides a one-stop solution for a more complete and connected view of data center operations - from IT Service Management to IT Operations Management ensuring service levels are met and maintained.
"With the new integration capabilities of both products we are now able to fully utilize the synergy between Hitachi IT Operations Analyzer and Clientele ITSM. I'm convinced our customers will benefit from it and as a result see a decrease in business downtime," says Gerben van Kesteren, Business Development Director of Mproof.
"This integration will provide a real boost for customers toward meeting business goals and improving efficiencies," said Franco Amato, director, Global Sales and Marketing, Hitachi IT Operations Software, Hitachi Data Systems. "With Hitachi IT Operations Analyzer, ITSM customers now have real-time awareness of issues to improve incident communication so they can be owned, controlled and resolved as directed by service levels."
Through this integration, customers benefit from comprehensive visibility and control of network infrastructure and proactive management of incidents and problems as they occur. This solution is easy to deploy and delivers in-depth IT Service Management, monitoring, analysis and reporting in a combined offering. Customers can improve efficiencies, identify critical problems, diminish risks and make better decisions based on real-time data, improving the level of IT service to the business.
For more information, please visit: http://www.mproof.com