LJUBLJANA, Slovenia, March 14, 2011 /PRNewswire/ -- After a decade of success in Europe and Japan, ISL Online, the developer of remote desktop (http://bit.ly/bbAYT6) and web conferencing software (http://bit.ly/gbbuVB), is now ready to gain recognition in the United States. Their first public appearance there is planned for the world's gambling capital, Las Vegas, where a HDI (Help Desk Institute) Conference & Expo (http://bit.ly/d1D7LM) will be held from 29th March to 1st April. ISL Online will exhibit its software in Hall D at booth 211. The HDI conference holds the reputation of being the world's most important professional help desk event.
Until now, ISL Online's remote support and web collaboration software has been building recognition in the US, mostly through a strong web presence. The HDI conference is expected to bring more insight into the US market, into their American counterparts' activities, and most importantly local strategic partners. The annual conference is organized by the HDI association, which was founded in 1989, and whose mission is to connect experts from the professional technical support field. The conference offers a wide range of workshops and an overview of the latest trends and novelties in the help desk market. Its rich programme (http://bit.ly/eoK54l ), which includes workshops with industry thought-leaders, practitioners, and process experts, attracts mostly help desk software market leaders from the US, and some, just like ISL Online, from Europe as well.
One of ISL Online's main goals for their HDI appearance is to find and build a strategic partnership with American distribution companies, in order to strengthen their position in the US market. Local partners, based on ISL Online's experience, are of utmost importance in increasing the market share and building the product's reputation. After all, their strongest markets are Japan and some European countries, where they have managed to build quality and trustworthy relationships with their local business partners, who take care of the local market development and growth.
The help desk software (http://bit.ly/awTNWX) includes various solutions that alleviate technical customer support provided by companies. One of the most useful help desk tools are the ones for remote desktop support and live chat. ISL Online has been developing this type of software since 2003 and bets on its products' technological sophistication, ease of use and price availability. ISL Pronto Live Chat (http://bit.ly/gIwVgj) offers an additional communication channel, through which sales and tech personnel can answer client's questions or technical problems. Additionally, if needed the supporter can start remote desktop sharing and control directly from ISL Pronto Live Chat and increase the support efficiency.
SOURCE ISL Online