'Home Shopping' Model to Ensure the Market-Leading Customer Experience whilst Reducing Costs and CO2 Reduction

LONDON, July 4, 2011 /PRNewswire/ --

 - GAB Robins is the First Loss Adjuster to Provide Self-Service Visit Appointment Booking Coupled with Real-Time Optimization.

Mike Jones, Chief Operating Officer of GAB Robins said: "Following the work we have completed with our partners, ORTEC, we firmly believe we have implemented a market-leading innovation that facilitates a seamless customer journey whenever a loss adjuster needs to be appointed. The system helps us and our insurer clients plan appointments that best suit the customer whilst guaranteeing timescales that are within agreed service standards."

Aart van Beuzekom, ORTEC CEO, responded: "We are very excited to be providing GAB Robins with ORTEC Advanced Planning Tools and GAB Robins are truly at the leading edge of their domain - always ensuring that GAB Robins customers are provided with the best service levels in the market whilst reducing operational costs to be the best-in-class."

GAB Robins are not simply 'allocating' but doing real-time, electronic map route based dynamic optimization using the latest Advanced Planning solutions from ORTEC.

The Advanced Planning tools are used by leading edge blue-chip customers for personnel and vehicle route optimization and will improve the current planning processes by providing direct access to insurance companies and, ultimately, end-customers into the appointments system - when the visit is convenient for them.  The ORTEC solutions do this whilst assigning the right resource to the right job - with the right qualifications, area of expertise and also availability due to existing customer promises.

About GAB Robins:

GAB Robins UK Limited provides insured and self-insured clients with comprehensive third-party administration, claims management and loss adjusting services across all general insurance lines. The company has specific expertise in handling Casualty, Subsidence, Major & Complex Loss, Forensic Accounting, Investigation, Environmental, Property, Construction and Engineering Claims. GAB Robins has more than 500 staff operating from a national network of 15 regionally-based sites, please visit http://www.gabrobins.co.uk

About ORTEC:

ORTEC is one of the largest providers of advanced planning and optimization software solutions and consulting services. Our solutions result in optimized fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting and network planning. ORTEC provides best-of-breed, custom made and SAP® certified and embedded solutions, supported by strategic partnerships. In the area of Advanced Planning Solutions, ORTEC has over 1,550 customers worldwide, over 550 employees and offices in Europe, North America, Asia and the Pacific Region. Please visit http://www.ortec.com