BRISTOL, England, January 19, 2012 /PRNewswire/ --
On 28 February - March 1, leading SVPs, VPs, CMOs and CCOs from the world's leading brands will convene at the inaugural Next Generation Customer Service summit at the Barton Creek Resort & Spa, Austin, TX, to discuss and share ideas pertaining to today's business challenges. Topics up for discussion include how companies grow profits and boost margins in the current hypersensitive market.
In today's recovering economic climate, the modern customer is more fickle than ever and with the rapid growth and adoption of technologies such as social media, mobile technology, online technology, geo-location based technology, and touch screen technology, companies and executives must be focused on not just what they have to offer, but how they offer it. The Next Generation Customer Experience summit brings executives' vision into sharp focus on how to achieve real growth and boost profits.
Those C-level executives in attendance will include; Brad Taylor, VP Customer Marketing, Coca-Cola; Howard Mogasen, SVP, Citi Group; Antonio Maia, Head of Customer Service, DHL Express; Ellen Filipak, SVP Customer Care, Direct TV; Scott Richman , SVP and General Manager, Interactive Marketing, Madison Square Garden; Roei Ganzarski, Chief Customer Officer, The Boeing Company; Trish Mueller, SVP & Chief Marketing, The Home Depot.
GDS International - the global business event company behind Next Generation Customer Experience - has hosted B2B events since 1993 and has a long list of high-level attendees. "The locations that are chosen, the professionalism of the staff, and the upbeat atmosphere, drives for an opportunity to do good business," said Gregory Garrett, Chief Strategy Officer, Volkswagen Group, a previous summit attendee. Another attendee, Tony Ward, VP Client Services, NET(net) said; "I've been speaking to CIOs who spend a billion dollars a year, and our conversion rate to potential engagement is 100 percent."
Salvatore J. Papa, Next Generation Customer Experience Summit Director believes the high calibre of speakers and innovative content at this GDS International Summit, combined with fantastic opportunities for networking, give delegates real value for money and return on investment.
"The inaugural Next Generation Customer Experience summit is an amazing addition to an already powerful summit resume," Salvatore says. "And with analyst's predicting that there will be an all out war to own the CEM space in 2011, the Next Generation Customer Experience Summit will serve as an arena for senior level executives to engage in clear and focused dialogue with their peers and examine their management objectives in a relaxed and vibrant environment."
About GDS International:
GDS International is one of the most innovative events and media companies worldwide and a globally renowned producer of business-to-business summits, conferences, online information and advisory group gatherings.
Founded in 1993, GDS International specialises in meeting the B2B marketing needs of our clients. Having a strong presence in mature industrial sectors but a finger on the pulse of emerging markets - as well as up-and-coming B2B business verticals - means we are perfectly placed to capitalise on the exciting developments brought about by the advent of a globalised economy.
Our value proposition is simple: we deliver tangible business results from world-class events. http://www.gdsinternational.com
Contact: Rachel Sandeman, Rachel.Sandeman@gdsinternational.com, Tel: +44-117-9261450
SOURCE GDS International