Frost & Sullivan: Public Sector Delivery Moves toward a Globally Integrated and Productivity Driven Future
- Focus increases on technology adoption, improved workforce quality, streamlined operations, and coordination with external parties
LONDON, May 21, 2013 /PRNewswire/ -- Results of the public sector and government survey among government employees indicate that the public sector and government organizations are focused on becoming highly responsive and efficient. According to respondents the most important factor to have a positive impact on the working of government was improving coordination with other levels of government within the country.
Frost & Sullivan Public Sector & Government Survey 2013 is a discussion of the key issues faced by public sector and government employees, as revealed by a global survey. The analysis outlines the increased complexity of implementing policies, issues relating to talent management, and the need for greater coordination and cooperation among national and sub-national stakeholders. It highlights Asia-Pacific as a region of high growth and change to make interesting comparisons with the rest of the world.
Many government organizations identified unclear mandates, unnecessary dependencies, and lack of accountability while dealing with fellow government organizations as the dominant challenges encountered on a day-to-day basis. However, the inherent complexities of the issues handled by the government make coordination inevitable.
"The second most important factor positively influencing the government was perceived to be the adoption of technological innovations," said Frost & Sullivan Public Sector & Government Director Iain Jawad. "The higher adoption of technologies is a continuation of the need for improved coordination among various levels of governments."
In terms of productivity enhancement initiatives, a significant number of respondents believed that increased training opportunities for staff will enhance productivity. In addition to training employees in the operation of relevant tools, respondents felt training was necessary in technology adoption, problem solving, team building, and quality improvement.
Both the private and public sectors are pulling out all stops to raise workforce quality. As stakeholders emphasize the need to constantly update the workforce's skills, the most popular initiative – 16.1 percent of the respondents voted for it – to improve workforce quality has emerged to be competitive compensation comparable with that of the private sector.
There has also been a visible move toward 'digital engagement', wherein government organizations use social media tools such as Facebook and Twitter to reach out to citizens. Further, governments are realizing that it is no longer possible to function in isolation; whether it is developing standards, forming free trade agreements or establishing policies to tackle climate change, the need for global and regional cooperation is clear. Greater collaboration among countries will also help develop a unified front representing common regional interests.
For policy improvement, 35 percent of respondents believed impact assessment was the way forward. Impact assessment helps evaluate the cost and benefits of government policies or schemes, not just in economic terms, but also in social, environmental and health terms.
"Overall, the survey indicates that the public sector and government have a clear desire to develop into best-in-class organizations through the adoption of private sector practices, knowledge sharing with overseas peers, and incorporation of advanced tools such as impact assessment," noted Jawad.
If you are interested in more information on this research, please send an e-mail to Chiara Carella, Corporate Communications, at chiara.carella@frost.com, with your full contact details.
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Public Sector & Government Survey - 2013
Contact:
Chiara Carella
Corporate Communications – Europe
P: +44-(0)-20-7343-8314
M: +44-(0)-753-3017689
E: chiara.carella@frost.com
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