Dimension Data's breadth of expertise and ability to support architectures from different vendors separates the company from its competitors in the contact center space
MOUNTAIN VIEW, California, April 20, 2016 /PRNewswire/ -- Based on its recent analysis of the contact center solutions integration market, Frost & Sullivan has recognized Dimension Data with the 2015 Global Frost & Sullivan Award for Customer Value Leadership. On October 22nd, Dimension Data's Rob Allman – Group Principle Director Communications, Customer Experience accepted the Award at Frost & Sullivan's season-ending 2015 Excellence in Best Practices Awards Banquet in Monaco. The glittering banquet honored top achievers and innovators from across Europe and Africa.
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Dimension Data has garnered a global leadership position in the contact center solutions integration market through the breadth of its product offerings and its expertise in tenured systems integration. Customers gravitate to Dimension Data owing to its proven longevity and ability to provide complete solutions that take into account their unique needs and constraints.
The company's main distinguishing factor is its range of solutions spanning customer experience and collaboration solutions, global IT, employee productivity and professional services, co-location, security and managed data centers. The ability to support architectures across different vendors is a critical differentiator, particularly for clients with mixed vendor environments.
"As a trusted partner, Dimension Data helps clients achieve specific goals, whether that is reduced costs, lower carbon footprint or increased operational efficiency," said Frost & Sullivan Principal Analyst Nancy Jamison. "Its choice of deployment models and fast response time to service calls enhance customers' post-purchase experience."
While the firm is well-versed in the implementation of premise-based systems, it also has a long history of supplying cloud and hybrid solutions for customers. Recognizing the apprehensions of most enterprises in moving to the cloud, Dimension Data's hybrid solutions allow clients to shift portions of network and application solutions to the cloud while leaving others on-premise.
In addition, Dimension Data has invested significantly in building a managed services offering for its entire portfolio. These solutions provide a high degree of process automation, thus decreasing operational costs and complexity, improving quality of service and ensuring compliance with corporate policies. The services are consistent across geographies rather than customized per region, further lowering complexity.
Companies also benefit from Dimension Data's depth of industry know-how, with employees certified in an array of partner solutions, particularly Cisco's and Avaya's in the contact center space. This is backed by a keen understanding of what companies need to improve customer service. To stay abreast of industry trends and fine-tune its product strategy, Dimension Data has produced annual benchmarking surveys for customer contact since 1997.
Dimension Data has built these innovations and best practices on more than just technology. Its aptitude for attracting talent, optimizing skillsets and streamlining processes have propelled the company to the top. It has leveraged its strong brand image to partner with marquis market participants to enrich its product and services ecosystem. For instance, it is Cisco's number one integration partner, and a long-term partner of Genesys, Microsoft, Avaya, EMC and VMware.
"Dimension Data has demonstrated great focus in maximizing the value of its services by leveraging its systems integration expertise. Frost & Sullivan is excited to recognize Dimension Data for customer value leadership in the highly competitive Contact Center Solutions Integration market," said Frost & Sullivan Global President and Managing Partner Krishna Srinivasan.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on increasing the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. www.dimensiondata.com.
About Frost & Sullivan
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SOURCE Frost & Sullivan