Asurion's commitment to customer experience strengthened by thorough product development and testing puts the company firmly in the driver's seat
MOUNTAIN VIEW, California, Oct. 22, 2015 /PRNewswire/ -- Based on its recent analysis of the retail product protection market, Frost & Sullivan recognizes Asurion with the 2015 North American Frost & Sullivan Award for Visionary Innovation Leadership. Although already at the helm of the retail product protection market, Asurion continues to discover new frontiers and incorporate novel features in its portfolio of retail product protection solutions. Leading retailers in North America, including Walmart Stores, Inc., Target Corporation, The Home Depot, Costco Canada, and Office Depot Inc., rely on Asurion for their retail product protection requirements. This is a clear testament to the capabilities of Asurion's retail product protection offerings.
Through robust product development efforts grounded in research, analysis and concept testing, Asurion has earned a reputation as a dependable, technology-driven solution provider. Premium technical support, multi-device solutions, text-to-register services, the PlanScan patent-pending mapping technology, and the PlanSmart suite of marketing tools are just a few of the innovations that have helped Asurion emerge as a preferred provider of retail product protection programs in North America.
"Asurion has maintained a consistent track record in terms of delivering tangible benefits to retail partners, including increased shopper satisfaction, shopper loyalty and store visits," said Frost & Sullivan Vice President Brent Iadarola. "By offering a fully managed service in the retail product protection industry, Asurion has established itself as a single point of contact for all product protection needs."
More importantly, the company provides flexible models for retailers ranging from standard to a fully customizable platform that helps retailers meet their specific objectives. Further, Asurion optimizes all parts of the customer experience journey, from purchase experience and protection plan registration to claims processing and fulfillment, which is a clear differentiator for the company.
For instance, Asurion ensures accountability for quality and speed of product repair by leveraging advanced technologies and streamlined processes. Asurion's ServiceBenchTM, parts portal and command center software platforms, in particular, facilitate high-quality operations throughout the end-to-end logistics workflow. In addition, the organization has invested in big data analytics to advance its understanding of customer behavior and enhance the customer experience.
"Despite the competitive nature of the retail product protection market, Asurion distinguishes itself with a strong portfolio of in-house assets that deliver the most comprehensive, end-to-end customer experience in the industry," noted Iadarola. "This culture of customer experience and innovation has established Asurion as the company to watch in the North American retail product protection market."
Each year, Frost & Sullivan presents this award to the company that has demonstrated the understanding to leverage global Mega Trends and integrate the vision into processes to achieve strategic excellence. The award recognizes the efficacy of the recipient's innovative process and the impact it has on business and society at large.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
Simply put, Asurion helps customers enhance their lives through technology. As the global leader of connected life services, we provide technology advice, support, protection and more to more than 280 million consumers around the world. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives by keeping their technology up and running. When a product is missing or simply doesn't work properly, Asurion's 16,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. For more information about Asurion, please visit www.asurion.com.
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SOURCE Frost & Sullivan