FlowForma Help Singapore Charity Achieve 70% Efficiency Improvement in HR and Finance Processes

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TOUCH Community Services is a not-for-profit charity organization in Singapore, which was officially established in 1992. Originally set up by a group of seven volunteers, the charity has gone on to become a multi-service organization providing a vast number of services and clubs, located across different parts of Singapore. In an industry where paper documentation is rife, finding a cost effective online solution to minimize paper trails was highly sought after.

"Getting a form filled in often involved local supervisors who then had to pass it through to headquarters," said Puay Meng Lim, IT Manager, TOUCH Community Services. "It took a long time, so I was searching for BPM (Business Process Management) software to automate and centralize the process."

A form in the charity could be used by as many as 300 employees across the different offices, so getting anything done quickly was always a logistical challenge. A training request process, for example, was used to log the number of hours staff spent on training courses. All done manually in a spreadsheet, it was difficult to track and not always up to date.

Having invested in Microsoft Office 365^® with SharePoint, Puay Meng concluded that a solution that is already fully integrated with the Microsoft suite would be the perfect answer. He came across FlowForma BPM on Microsoft AppSource^® and was pleasantly surprised with its capabilities. After taking a 30 day trial, he finished his first 'flow' in under three days. He has since gone on to create six flows in total, with the intention of implementing more online processes in the future.

"During the trial I had a lot of questions and got help from the FlowForma team. I would definitely recommend the product to other companies," said Puay Meng Lim, adding "FlowForma is a really good firm to deal with."

"We are delighted to continue our journey to help organizations like TOUCH become more digitally empowered. It further emphasises the benefits of BPM software and how it can transform an organization to become more efficient and transparent, all while being very cost effective. It gives us great peace of mind to know that this wonderful charity is making a significant difference to others, whilst increasing productivity within their own organization." said Neil Young, Chief Executive Officer, FlowForma.

Supporting Resources: 

• To learn more about how TOUCH Community Services are using FlowForma BPM, read our case study: https://www.flowforma.com/touch-community-case-study
• To find out how the FlowForma Cloud BPM tool works visit: http://www.flowforma.com/how-it-works    
• To download a free trial of FlowForma BPM visit: https://www.flowforma.com/start-your-flowforma-trial  

About FlowForma 

FlowForma, the leading provider of Business Process Management (BPM) tools for Microsoft Office 365^® has been revolutionizing the traditional BPM space with an innovative approach to developing BPM products that empower users to get work done, smarter and faster, on the familiar SharePoint platform, without any coding.

An award-winning Microsoft Office 365^® Add-In, its FlowForma BPM tool enables business users and Heads of Departments to quickly implement processes such as HR on-boarding, new product development and clinical trials as well as many others, increasing organizational efficiency and productivity.

Recognised by Microsoft and trusted by over 110,000 users, this Microsoft Gold Partner is headquartered in Dublin with offices in London and Boston.

For further information or a 30 day free trial, visit www.flowforma.com

About TOUCH Community Services 

The work of TOUCH started in 1986 as a service for latch-key children in the neighbourhoods of Clementi and Jurong. Touched by the obvious need of low-income and single-parent families with difficulties making ends meet, much less raising their children in a positive environment, a group of seven volunteers in their 20s organised activities to help the children.

Over the last 26 years, TOUCH has reached out to many individuals from all religions and races, including children, youths, families, people with special and healthcare needs and the elderly.

To promote greater awareness and exposure to overseas community work, they are also closely partnered with organisations in various countries in the areas of child adoption, community development and humanitarian relief.