EY survey: companies advancing responsible AI governance linked to better business outcomes

• Companies with real-time monitoring and oversight committees report measurable gains in revenue, employee satisfaction, and cost savings. 
• Nearly all organizations report financial losses and widespread impact from compliance failures, sustainability setbacks, and biased outputs.
• Gaps in governance, visibility, and workforce preparation highlight the challenges of managing employee-led AI adoption.

LONDON, Oct. 8, 2025 /PRNewswire/ -- The EY organization today released findings from the second phase of its Responsible AI (RAI) Pulse survey, which indicates companies that implement more advanced RAI measures are pulling ahead while others stall.

As broader adoption of AI technologies continues to accelerate, those furthest along experience the most benefit. Nearly four in five respondents said their company has improved innovation (81%) and efficiency and productivity gains (79%), while about half report boosts in revenue growth (54%), cost savings (48%), and employee satisfaction (56%).

Responsible AI adoption begins with defining and communicating principles and then advances to implementation and governance. The transition from principles to practice happens through RAI measures that embed commitments into operations. On average, organizations have already implemented seven of the 10 RAI measures, and among those yet to act, the vast majority plan to do so. Across all measures, fewer than 2% of respondents reported having no plans for implementation. This points to broad engagement with responsible AI and strong intent to continue progressing.

As organizations continue to advance on their RAI journey, the survey suggests greater adherence to RAI principles is correlated with positive business performance. For instance, those respondents with real-time monitoring are 34% more likely to see improvements in revenue growth and 65% more likely to see improved cost savings.

This survey is the second in a series, following initial findings in June, that evaluates how enterprises perceive and integrate responsible AI practices into their business models, decision-making processes and innovation strategies. The insights were gathered in August and September 2025 from 975 C-suite leaders across 11 roles and 21 countries. 

Other key findings include:

Inadequate controls for AI risks lead to negative impacts

Almost all (99%) organizations surveyed reported financial losses from AI-related risks, with nearly two-thirds (64%) suffering losses of more than US$1 million. On average, the financial loss to companies that have experienced risks is conservatively estimated at US$4.4 million.

The most common AI risks are non-compliance with AI regulations (57%), negative impacts to sustainability goals (55%) and biased outputs (53%).

C-suite knowledge gaps in identifying appropriate controls

On average, when asked to identify the appropriate controls against five AI related risks, only 12% of C-suite respondents answered correctly. Chief risk officers, who are ultimately responsible for AI risks, performed slightly below average (11%). As agentic AI becomes more prevalent in the workplace and employees experiment with citizen development, the risks — and the need for appropriate controls — are only set to grow.

Citizen developers highlight governance and talent readiness gaps

Organizations face a growing challenge in managing "citizen developers" — employees independently developing or deploying AI agents. Two-thirds of surveyed companies allow this activity in some form, yet only 60% of these companies provide formal, organization-wide policies and frameworks to ensure these agents are deployed in line with responsible AI principles. Half also report they do not have a high level of visibility in employee use of AI agents.

Companies that actively encourage citizen development were more likely to report a need for talent models to evolve in preparation for a hybrid human-AI workforce. These organizations cite the scarcity of future talent as their top concern with newer AI models (31%, compared with 21% of others). These organizations also were more likely to have begun developing a strategy for managing a hybrid human-AI workforce (50%, compared to 26% of others) — revealing a wide gap in readiness.

Raj Sharma, EY Global Managing Partner, Growth & Innovation, says:

"The widespread and increasing costs of unmanaged AI underscore a critical need for organizations to embed practices deep within their operations to not only reduce risks but also accelerate value creation. This is not simply a compliance exercise; it is a driver of trust, innovation, and market differentiation. Enterprises that view these principles as a core business function are better positioned to achieve faster productivity gains, unlock stronger revenue growth, and sustain competitive advantage in an AI-driven economy."

Joe Depa, EY Global Chief Innovation Officer, says:

"As companies dive deeper into the world of AI, exploring everything from smart agents to physical applications, it's more important than ever to stay grounded in responsible principles. When we have the freedom to explore within a clear, ethical framework, that's when real innovation happens. It's not just about growth, it's about growth that does good."

The EY organization unveiled this survey at the 2025 World Summit AI in Amsterdam, the world's largest annual gathering dedicated to AI and emerging technologies. The summit brings together global leaders, innovators and experts to explore the full spectrum of AI applications, from transformative opportunities to potential risks, while highlighting strategies for maximizing benefits and driving responsible adoption worldwide.

The full survey findings can be found here.

Methodology

In July and August 2025, the global EY organization conducted research to better understand C-suite views around responsible AI – for the current and next wave of AI technologies. To underpin this research, we conducted an anonymous online survey of 975 C-suite leaders across 10 roles. All respondents had some level of responsibility for AI within their organization. Respondents represented organizations with over US$1 billion in annual revenue across all major sectors and 21 countries in the Americas, Asia-Pacific, Europe, the Middle East, India and Africa. 

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