NastyDress and DressLily, two sister sites, recently rehashed their commitment toward their customers by launching 24/7 customer service.
SHENZHEN, China, Nov. 24, 2016 /PRNewswire/ -- NastyDress and DressLily, two e-commerce sites that offer trendy apparel for fashionable women, recently launched their round-the-clock customer service for their valued customers. NastyDress offers seductive dresses while DressLily is known for offering elegant dresses. They aim to increase the customer retention rate and both launched their respective 24/7 customer service departments to rehash their commitment towards their customers.
Running under the same leadership, DressLily and NastyDress can now ensure that none of their customers go back with a heavy heart after shopping as their customer care representatives are always ready and willing to assist their customers during the shopping sessions. While both the brands attempting to popularize latest trends at the global level, round-the-clock customer service would be helpful for their customers in taking informed decisions. The Live chat support center for DressLily and NastyDress is now able to address sizing questions and refund and return related queries. The customer support members of both the e-commerce stores are thoroughly trained to make sure that the constantly evolving standards of the e-stores are met.
NastyDress and DressLily customer service makes it easier for their buyers to return products purchased. The support staff members are now trained to listen to customer grievances and to attempt resolving the complaints through chat-based communication. However, if the issues are not resolved, the staff members are authorized and instructed to initiate the return process. Customers also have the option to return the product for a full refund and for exchanging the products. Return requests should be made within 30 days from the date of purchase.
A recent customer named Taniya Wright encountered the new customer service. She ordered a sweater from NastyDress and hoodie from its sister site, DressLily. The customer was not fully satisfied with the product size and contacted customer support. Both e-commerce stores offered her a complete refund or a store credit. They also advised the customer to donate the products to charity instead of returning the products. Such examples are aplenty.