Connect Managed Services Recognition as a Cisco Unified Contact Centre Enterprise Advanced Technology Partner (ATP) in the UK is More Than it First Seems?
LONDON, July 27, 2016 /PRNewswire/ --
Usually an announcement that a company has obtained Partner status might get the occasional by-line which is quickly discarded from memory, but Connect Managed Services warrants more examination because it is one of only 6 Cisco partners in the UK that has Unified Contact Centre Enterprise ATP status.
Cisco's Unified Contact Centre are market leading systems, but each deployment, or take over, is unique to the customer, whose environments are often complex. It requires considerable efforts on both the customer and their partner to get any manufacturers' system in, or to take over the service. The Cisco Unified Contact Centre Enterprise ATP status recognises the proficiency of a partner to successfully deploy, or manage their systems and so should be a key reference point for organisations looking to select 3rd parties.
"Gaining Unified Contact Centre Enterprise ATP status is a fantastic achievement for the team," says Alex Tupman, CEO Connect Managed Services, "Connect have a great deal of experience in working in challenging Contact Centre environments," continues Tupman, "we have successfully taken on sites across multiple countries with thousands of agents in weeks, so we are excited to be a Cisco ATP and look forward to the new challenges that come this way."
Notes to Editors
About Connect Managed Services
Connect Managed Services is a specialist in the design, implementation and support of Contact Centre and Unified Communication environments for multinational organisations. Connect uses a propriety set of automation tools, which combined with a differentiated approach to service management, ensures the consistent delivery of service level performances 25% above industry standards.
Connect has offices in London, New York and Frankfurt. The company numerous awards and accreditations from the leading Contact Centre and Unified Communication vendors, including Cisco Unified Contact Centre Enterprise ATP and Avaya Gold Partner status.
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