LONDON, Oct. 4, 2019 /PRNewswire/ -- It is no secret that technology and machines are a prominent part of our everyday life; and, as far as businesses are concerned, the "fourth industrial revolution" is very much under way.
Digitisation, and in particular automation and AI (artificial intelligence), brings many rewards. But it also brings risks. Many employees are already concerned that AI in the workplace will threaten their jobs. Companies look at automation and find it hard to predict the likely returns. Further in the future, robots that simulate humans might bring unexpected troubles to society.
Despite these widespread concerns, the rise of automation does not have to exist in conflict with humanity. In an article published in Business Reporter, Cap Gemini suggest that businesses should be excited about the opportunities. "That's where AI can really take off – when you combine it with people, you create an outcome that is greater than the sum of its parts."
But it is important to be realistic. Not every task can be, or indeed should be, automated. According to Cap Gemini, following three steps could bring harmony between human and machine in the work place:
- Identify tasks that can be performed at higher quality, at lower cost or faster with AI and automation
- Measure the value that digital technology can add to these processes
- Design human-in-the-loop solutions when sufficient value is not reached by machines alone
According to Cap Gemini, businesses should aim to "orchestrate" work between artificial intelligence and people. This interaction could significantly improve the success of a business. Sharing tasks across machines and humans could deliver serious competitive advantage.
To find out more about Cap Gemini's view of automation in the workplace, read their full article here
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SOURCE Business Reporter