ALTRINCHAM, England, May 14, 2011 /PRNewswire/ -- Leading consumer champion Brunel Franklin has recorded another major refund, this time it's a massive GBP7,500 win against the vendor Black Horse, for mis-sold PPI (payment protection insurance), for a client in East Yorkshire. Paul Fielder, a 33 year old managing director of a property company from Hull, first complained about his PPI policy to Brunel Franklin in August 2010 and just a few months later, he is celebrating a payout of over GBP7500.
Like millions of other people, Paul took out a secured loan; he was using the money to develop a property in Sheffield. His financial situation at the time didn't really warrant protection from redundancy - and it was not made clear to him that the PPI was optional on the loan.
"They didn't tell me the PPI was on there," explained Paul. "It just seemed to be an integral part of the agreement. It is only when I started to hear about PPI in the media that I gave them a call. I was never going to be able to use the protection anyway so I had been paying five years for something that offered me no real benefit, so I decided to do something about it."
When the vendor did not help, Paul initially contacted another claims firm, only for them to take his case and sit on it for over a year with no progress. It was at this stage when discussing the matter with a friend that his friend told him about Brunel Franklin.
"My case had been in a black hole with another claims firm for over 12 months and nothing had happened so my friend recommended Brunel Franklin," said Paul. "He said they were really good and gave me their details, so I decided to give them a try."
Brunel Franklin contacted the vendor Black Horse on Paul's behalf in August 2010 and by the 14 March had secured a refund on the account. Needless to say, Paul was delighted with the result and the service from Brunel Franklin.
"From day one, Brunel Franklin were great," added Paul. "They took my claim forwards, the service was great, communication was great and they were very much on the ball. They chased everything for me and they were so simple and easy to deal with, they really left me nothing to do but wait for a cheque, which I now have!"
Sally Bowyer, Managing Director of Brunel Franklin, said: "Paul's case highlights just how careful people must be when taking out loan and other credit agreements. As this case shows, even as recently as 2006 PPI was being bundled into loans without people's knowledge, so people really should check any loan or credit card agreements they took out at the time. Paul's case also shows that while many companies are out there offering to undertake this work, you really need to go with a company you can trust, with a proven track record of success."
As the managing director of a successful property company, Paul was smart enough to check his agreements and recognised the sense in having a specialist like Brunel Franklin do all the hard work of chasing the vendor for him. Many people seem to continue to struggle to get the refunds they deserve alone. It may never be too late to contact a specialist like Brunel Franklin, even if years have passed since the original sale.
"It is always the responsibility of the vendor to make sure that the policy is the best one to fit your circumstances at the time of the sale," added Sally. "If like Paul, you didn't realise what insurances you were being sold at the time, and you subsequently discover you have been paying a great deal of money for PPI that was not fully explained, there is a chance you may have been mis-sold a policy."
It can often be a struggle for people to obtain redress for PPI mis-selling, but Paul's case had a particularly happy ending: "As a businessman I am more angry with the banks for not giving business loans than my PPI case but I'm glad to have my cash back," added Paul. "I was able to use some of the money to buy my girlfriend a nice engagement ring, so there was a happy ending. I have been watching the news on PPI and I'm pleased that other people like me look like they may now get a refund and I would certainly recommend they use Brunel Franklin to help them do it."
Brunel Franklin operates on a no-win, no-fee basis, so if the company cannot bring your case to a satisfactory conclusion, you pay nothing. A lot of worry and sleepless nights is all you have to lose. To find out if Brunel Franklin can help you get the refund you may be entitled to against a mis-sold PPI policy, you can call the company free of charge on 0800 051 5451. Alternatively, log on to http://www.brunelfranklin.com
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