Rapid Resolution, Increased Uptime and Improved Service Keep Customers Coming Back
HORSHAM, Pennsylvania, April 20, 2016 /PRNewswire/ -- Astea International Inc., the leader in service management and mobile workforce solutions, and Cumulocity, the global leading provider of 'Internet-of-Things' (IoT) software and solutions, have teamed up to offer the most advanced and comprehensive end-to-end service management solution available today. The integration between Astea and Cumulocity will enable companies to offer new business models, shift from being reactive to proactive to predictive, increase revenues, and ultimately elevate customer satisfaction and retention levels.
Whether on-premise or in the cloud, Astea is a leading global solution provider offering all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling and optimization.
As service delivery grows more complex and competitive, companies committed to achieving service excellence require a comprehensive solution that delivers results. The availability of low-cost sensors, higher-bandwidth wireless networks, more robust batteries, cloud computing infrastructure, location-awareness technology, and analytics will move the traditional service delivery model beyond the simple alert-dispatch-repair applications to a more proactive, predictive outcomes-based service model. The connected, end-to-end solution will enable service organizations to immediately leverage the latest technology advancements to more accurately predict equipment failures, create usage-based maintenance schedules, reduce the number of truck rolls, improve inventory utilization, and meet greater service level agreement (SLA) commitments with fewer resources.
Specific benefits for customers include:
- Significantly lower service costs. Field and call center technicians are armed with the information they need to rapidly identify and resolve problems on the first contact.
- Greater customer satisfaction & retention. Proactive problem detection often resolves issues before they affect the customer, dramatically increasing product uptime.
- Increased service revenue. Rapid resolution and superior on-demand customer service drive opportunities for increased revenue through new service offerings and business models.
"Customers are demanding greater responsiveness, improved first-time fix rates, and guaranteed equipment uptime. These are areas where service organizations are competing to retain and grow business. The next generation of service delivery will be more proactive/predictive instead of primarily reactive," said Deb Geiger, VP Global Marketing, Astea International. "Simply adding more data is not necessarily beneficial and can be somewhat overwhelming for many organizations. In order to leverage IoT technology, service organizations must marry that connectivity with robust service solutions and analytics. The data has to be accessed and processed in a useful and meaningful way by leveraging solutions that can combine data from connected devices with other valuable data sources in order to provide a higher level of intelligent automation via filters, triggers, workflows, alerts, and insights."
"We are excited to be working with Astea as their strategic partner for IoT. With this integration, enterprise service organizations will be able to take advantage of real-time information provided by their assets in the field in ways that will improve service, reduce costs, and create new service revenue opportunities and differentiated offerings," says Jari Salminen, Managing Director at Cumulocity.
Astea will be holding a free webinar, featuring Cumulocity and demonstrating the powerful benefits that this joint solution can offer for service organizations interested in unlocking the potential of IoT. Be among the first to get an exclusive demonstration on Wednesday, May 4, 2016, at 10:30am EST/4:30pm CEST to reserve your spot please visit: Simplifying The Internet of Things for Field Service.
About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
Cumulocity is the leading independent Application Enablement and Device Management platform for the Internet-of-Things (IoT) – since 2010. Cumulocity is an open platform that provides a complete feature set for rapidly developing and deploying IoT solutions. The key features include Data collection and Storage, Real-Time Analytics, Real-Time Visualization and Device Management. Our open and publicly documented APIs and the open UI framework, enable our partners and customers to configure and extend the platform to their unique needs.
Scalability, security and reliability are critical in IoT solutions - and our origins as part of Nokia Siemens Networks, the world's mobile broadband specialist, gives us the experience of securely managing millions of devices without service interruptions. And being available both as Cloud and On-Premise deployments, Cumulocity enables enterprises to start small and scale out to millions of devices with the deployment model fit for their business.
For more information and to start your free trial visit www.cumulocity.com.
© 2016 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
SOURCE Astea International Inc.