News from bright pattern A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages

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22 Sep, 2020, 10:00 BST BellSystem24, Global BPO with Over 30,000 Agents, Moves from Legacy Call Center to the Cloud with Bright Pattern's Omnichannel Platform

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by one of the largest...


09 Sep, 2020, 10:00 BST Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by one of the largest wholesale...


18 Aug, 2020, 10:00 BST Bright Pattern Ranks #1 for Platform Functionality, Reliability, and Interoperability in 2020 Omdia (formerly Ovum) Cloud Contact Center Buyer's Guide

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announced that it was recognized by Omdia, formerly Ovum,...


13 Aug, 2020, 10:00 BST Bright Pattern Selected as Finalist for 'Disruptive Technology Solution of the Year' for Customer Contact Week (CCW) Excellence Awards

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announces its placement as a finalist for the 2020 CCW...


30 Jul, 2020, 10:00 BST Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform for Service Management

Bright Pattern, leading provider of omnichannel communication software for innovative companies, launches a new Omnichannel Communication Platform...


28 Jul, 2020, 10:00 BST Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO for Innovative High-Growth Companies

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was chosen by Everise to power omnichannel...


21 Jul, 2020, 16:18 BST Bright Pattern Contact Center Provides Omnichannel Communications for COVID-19 Contact Tracing in the United Kingdom

Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by the...


14 Jul, 2020, 17:11 BST Mexico Telecommunication Giant, Alestra, Deploys Bright Pattern Contact Center Software for CENACED's Telehealth Services During COVID-19

CENACED, a non-profit healthcare organization, has deployed Bright Pattern as their cloud-based contact center software provider amid the COVID-19...


30 Jun, 2020, 10:00 BST Naver, Leading Online Search Platform in South Korea and Creator of the LINE Messenger App, Deploys Bright Pattern Contact Center Software

Naver, frequently referred to as 'the Google of South Korea' and creator of a top APAC messenger app, has deployed contact center software partner,...


18 Jun, 2020, 10:00 BST Bright Pattern Contact Center Deployed by South Korea's Center for Disease Control for COVID-19 Contact Tracing Using Remote Agents

Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by...


11 Jun, 2020, 10:00 BST Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US

Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by the...


04 Jun, 2020, 10:00 BST Bright Pattern Contact Center Deployed by Large Financial Institution to Support Paycheck Protection Program Amid COVID-19 Pandemic

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was chosen by a major financial services...


02 Jun, 2020, 10:00 BST Bright Pattern Contact Center Chosen by Level, the World's First Invisible Smart Lock for Home Security

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was chosen by an innovative start up in the...


08 Apr, 2020, 10:00 BST Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers

Bright Pattern, the most powerful AI-powered cloud contact center for innovative companies, today announces Bright Pattern AI Solution Packs to help...


25 Mar, 2020, 09:00 GMT Bright Pattern Contact Center Chosen by MarketSource, Inc. To Support Call Center Operations

Bright Pattern, a leading provider of omnichannel cloud contact center software, announced today that it was chosen by sales outsourcing leader...


19 Mar, 2020, 09:00 GMT Bright Pattern to Provide COVID-19 Support to Call Center Industry with Cloud Solution to Supplement Operations with Remote Workforce

Bright Pattern has been closely monitoring the developments around COVID-19 and its impacts on the call center and customer experience industry. In...


10 Mar, 2020, 16:05 GMT Bright Pattern Brings Omnichannel Quality Management to EMEA Enterprises with the Recent Release of Omni QM

Bright Pattern, the most powerful AI-powered cloud contact center for innovative companies, today announced its sponsorship of the Call and Contact...


05 Feb, 2020, 17:36 GMT Major Airline Selects Bright Pattern Cloud Contact Center Software

A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by ...


23 Jan, 2020, 10:00 GMT Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution

Bright Pattern, the most powerful cloud contact center with AI for innovative companies, today announced the release of Bright Pattern Omnichannel...


13 Nov, 2019, 10:27 GMT Bright Pattern Recognized for Highest ROI and Fastest Time to Deploy of All CCaaS Providers

Bright Pattern announces recent recognition by the world's leading business solutions review platform for having the highest ROI among all CCaaS...


24 Oct, 2019, 10:10 BST World Leading Healthcare Company Deploys Bright Pattern Contact Center

A leading healthcare organization known for simplifying the healthcare experience has recently deployed Bright Pattern Contact Center for its...


08 Oct, 2019, 10:10 BST Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report

Bright Pattern today announces recognition from G2 Crowd as a leader among top CCaaS providers with the best ROI in the Fall 2019 CCaaS Report....


24 Sep, 2019, 10:07 BST Frost & Sullivan Profiles Bright Pattern As Top-Performing Global Cloud Contact Center Provider

Bright Pattern today announces recognition from Frost & Sullivan as a top-performing cloud contact center provider in the 2019 Contact Center Buyers...


19 Sep, 2019, 10:10 BST Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience

A leading consumer electronics organization known for innovation and expert device design has recently deployed Bright Pattern Contact Center with a...


17 Jul, 2019, 10:05 BST Gartner's Software Advice Names Bright Pattern FrontRunner for Call Center Software

Bright Pattern announced today it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. The...