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14 Nov, 2019, 10:00 GMT Forrester's UK Customer Experience Index 2019 Reveals Brands Improving in CX Quality But There Is Stagnation At The Top

Forrester's 2019 UK Customer Experience Index (CX Index™ ), released at the Forrester CX Forum in London today, revealed that overall customer...


04 Sep, 2019, 07:00 BST Forrester Announces Top U.K. Brands That Deliver High Quality Customer Experience

Forrester today released its list of customer experience (CX) leaders among U.K. brands, according to its U.K. 2019 Customer Experience Index (CX...


29 May, 2019, 16:56 BST Forrester Expands Its Suite Of Learning Offerings

Forrester today unveiled two new learning offerings, expanding its suite to include certification for security and risk professionals and...


23 Jan, 2019, 07:00 GMT Forrester: Customer Experience in the UK Stagnates With More Brands Becoming Mediocre

Not a single brand in the UK has managed to rise to the top of Forrester's Customer Experience Index (CX Index™) rankings or continued to move upward....


03 Jan, 2019, 14:28 GMT Forrester Completes Acquisition Of SiriusDecisions

Forrester (Nasdaq: FORR), one of the most influential research and advisory firms in the world, announced today that it has completed its previously...


27 Nov, 2018, 13:00 GMT Forrester To Acquire SiriusDecisions

Forrester (Nasdaq: FORR) entered into a definitive agreement to acquire SiriusDecisions, a leading business-to-business research and advisory firm,...


20 Nov, 2018, 07:00 GMT Forrester: European Brands Are Making A Breakthrough In Customer Experience

There is a direct connection between a company's employee experience and its ability to win and retain customers. And it is only possible to win and...


12 Nov, 2018, 12:00 GMT Forrester Releases 2019 Predictions

Forrester's 2019 predictions identify the major dynamics that will affect companies in the coming year – a year where firms will shift from strategic ...


12 Nov, 2018, 11:50 GMT Forrester Releases 2019 Predictions

Forrester's 2019 predictions identify the major dynamics that will affect companies in the coming year – a year where firms will shift from strategic ...


27 Sep, 2018, 12:57 BST Which companies are leading the way for customer experience in the UK and France?

Forrester's Customer Experience Index (CX Index™) rankings – which are due to be released next month in Europe – are awaited with anticipation. This...


06 Sep, 2018, 07:00 BST Privacy and Security Forum Europe 2018 - Forrester Survey Shows Customers More Than Ever Concerned About Their Data

As artificial intelligence (AI), internet-of-things (IoT) and a growing number of personal devices open new vulnerabilities for cyberattacks,...


05 Sep, 2018, 07:00 BST Where is the European financial services industry heading? Roadshow with Forrester in the Continent's financial capitals

Financial services firms are having to deal with an unprecedented wave of disruption. Emerging technologies, increasing regulatory uncertainty,...


10 Jul, 2018, 12:00 BST Forrester Acquires FeedbackNow and GlimpzIt

Forrester announced today that it has acquired FeedbackNow, a maker of physical buttons and monitoring software that companies deploy to measure,...


14 Nov, 2017, 17:01 GMT Forrester Releases France, UK & Germany 2017 Customer Experience Index Results

Customer experience (CX) rankings differentiated regionally in Europe, according to Forrester's 2017 Customer Experience Index (CX Index™). The new...