News from eptica A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages

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07 Nov, 2018, 11:42 GMT Brands Failing to Listen Effectively to Voice of the Customer, Eptica Research Finds

Lack of insight holding back CX and business improvement While over three quarters (78%) of brands now measure customer satisfaction, most admit to...


06 Oct, 2016, 14:36 BST U.S. Insurers Failing to Deliver on Digital Customer Experience

Leading Companies Only Able to Answer 28% of Queries via Web, Email and Social Media Despite the growth of digital channels, insurers seem to be...


02 Dec, 2015, 14:35 GMT U.S. Consumers Unhappy with Holiday Retail Customer Experience in Store and Online

Eptica research also finds 23% buy via their smartphones when in store Despite enormous investment, U.S. consumers are unsatisfied with the levels of ...


19 May, 2015, 14:05 BST Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center

Inclusion follows global expansion and double digit revenue growth in 2014 Eptica announced today that it has been included in Gartner Inc's "Magic...