News from edigitalresearch A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages

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22 Apr, 2016, 10:07 BST Personalisation Key in Overall Digital Travel Experience Satisfaction

- Booking.com top eTravel Benchmark study for record fifth consecutive time thanks to the sites leading personalisation strategy - TUI Group's...


10 Mar, 2016, 11:50 GMT ASOS Top Latest eRetail Benchmark From eDigitalResearch (edr)

- ASOS, John Lewis and Notonthehighstreet.com top digital customer experience study - Results form 2016 retail predictions as part of...


24 Nov, 2015, 08:00 GMT Two Thirds of Black Friday Shoppers Holding Back on Planned Purchases for the Big Day

64% of potential Black Friday shoppers are holding back on purchases; that's over a quarter (27%) of all consumers Anticipation for Black Friday is...


24 Sep, 2015, 18:03 BST eDigitalResearch Launch Next-Generation Exploratory Text Analytics Tool

World-class text analytics engine teamed with intuitive and exploratory interface creates a distinctive leading-edge tool Unravel the story and...


23 Sep, 2015, 10:24 BST Apple Pay Users More Satisfied Than Other Contactless Users

51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same Over a third (40%) of shoppers who have...


04 Aug, 2015, 12:37 BST O2 Fastest Growing Utilities Social Media Brand in Last Twelve Months

Telecoms provider O2 is one of the utility industry's fastest growing social media brands, according to the latest Utility Social Media Benchmark...


01 Jun, 2015, 12:50 BST eDigitalResearch Celebrate Record Success Thanks to 25% Year on Year Growth

Voice of the Customer specialist eDigitalResearch is marking the most successful year to date, thanks to a record 25% year on year growth. The rise...


01 Jun, 2015, 12:40 BST Social Media Used More for Positive Feedback Than Complaints

Social media users would rather post positive feedback to brands and companies than post a complaint according to the latest Customer Service...


30 Apr, 2015, 09:43 BST Amazon Lead Social Media Study Thanks to #AmazonBasket

Online retailing pioneer Amazon has climbed to the top of the retail social media ranks, thanks in part to the introduction of #AmazonBasket,...


29 Apr, 2015, 18:18 BST eDigitalResearch Integrate Beacon Technology Into Survey Programmes

Leading Voice of the Customer specialists eDigitalResearch have today announced the integration of beacon technology into eDigitalResearch survey...


29 Apr, 2015, 18:06 BST Shoppers Rate Click and Collect Services High as use of In Store Collections Continues to Rise

Customer satisfaction with click and collect services is high - three quarters of online shoppers are currently very satisfied with click and collect ...


29 Apr, 2015, 17:43 BST New Look Joins Digital Leaders in Latest Multichannel eRetail Benchmark Study

Fashion retailer New Look has joined the likes of John Lewis and Amazon (who traditional lead the multichannel customer experience) in the latest...


29 Apr, 2015, 17:38 BST One Third of Online Shoppers Open to Drone Deliveries

Fast delivery cited as main benefit of drone deliveries Majority of online consumers concerned with the risk of goods being left unattended Just 17%...


29 Apr, 2015, 17:37 BST Top Travel Mobile Experiences Almost as Good as Traditional Sites

The mobile experience of the world's top travel brands is almost as good as the experience offered on desktop sites, according to the latest...


29 Apr, 2015, 17:29 BST eDigitalResearch Founding Member of Global Digital Insight Network

As a founding member, Voice of the Customer specialist eDigitalResearch is delighted to announce the launch of the Digital Insight Network, the...


21 Nov, 2014, 10:36 GMT mCommerce Grows 66% in Five Years as Smartphone Ownership Quadruples

mCommerce has grown substantially over the past five years as around 70% of UK consumers now own a smartphone, according to the latest mobile...


30 Sep, 2014, 15:33 BST Amazon Tops UK Digital Customer Experience Study

Online giant Amazon has topped the latest eChannel Retail Benchmark report from eDigitalResearch, assessing the entire end-to end customer experience ...


29 Sep, 2014, 18:09 BST Hotel Agents Top Latest eTravel Multichannel Benchmark Results

Hotel agents Booking.com and Hotels.com have topped the latest eTravel Multichannel Benchmark results from eDigitalResearch, outperforming the rest...


12 Sep, 2014, 13:09 BST Customer Loyalty Remains Low Across UK Industries

According to the latest consumer research from Voice of the Customer specialist eDigitalResearch, customer loyalty remains low across the majority of ...


29 Jul, 2014, 11:34 BST Almost Half of UK Online Shoppers Purchase With International Retailers

Almost half (48%) of UK online shoppers have made an online purchase with a retailer based outside the UK, according to the latest...


24 Jul, 2014, 12:16 BST Over Half of Online Shoppers More Conscious of Security Following Wave of High-Profile Security Breaches

Half of online shoppers feel that retailers could be doing more to keep them safe online 1 in 4 online consumers have been, or have a family member...


27 Jun, 2014, 10:12 BST Nando's on Top When it Comes to Social Media

Casual dining restaurant Nando's has topped the very first Food and Beverage Social Media Benchmark from eDigitalResearch with more followers on both ...


20 Jun, 2014, 12:36 BST 10 Trends FMCG Brands Need to Know to Sell More Online

Understanding online consumers is key to selling more online. Last week, consumer insight from eDigitalResearch revealed that shoppers are making far ...


13 Jun, 2014, 11:21 BST Fewer Impulse Buys Made During Online Grocery Shops Explain Smaller Basket Values Than in Store

According to a recent consumer survey from Voice of the Customer specialist eDigitalResearch, online grocery shoppers tend to buy fewer impulse...


06 Jun, 2014, 10:37 BST Just One Third of Online Grocery Shoppers Rate Their Experience as 'Easy'

Just one third of UK online grocery shoppers rate their online grocery shopping experience as easy, according to the latest consumer research from...