News from e’digitalresearch’ A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages

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16 Dec, 2015, 16:51 GMT Nando's Scoop Largest Twitter Following in Social Media Benchmark

Casual dining giant Nando's is the leading food and beverage brands on Twitter, according to the latest Food and Beverage Social Media Benchmark from ...


19 Oct, 2015, 09:44 BST Ocado First Grocer to Top eDigitalResearch Digital eRetail Benchmark

Britain's largest online supermarket Ocado have topped Voice of the Customer specialist eDigitalResearch's eRetail Digital Benchmark for the first...


17 Sep, 2015, 11:58 BST Customers Want Support That is Fast and Free According to the Latest Report From iAdvize

Over two thirds (68%) of online shoppers feel that a quick response is the most important aspect of good customer service; 56% state that free...


15 Sep, 2015, 17:18 BST Mobile Travel Experiences Better Than Traditional Sites

The mobile experience of the UK's top travel brands is better than some experiences offered on desktop sites, according to the latest multichannel...


20 Aug, 2015, 14:08 BST Amazon Fastest Growing Retail Brand on Social Media in Last Six Months Thanks to 1.2 Million New Followers on Twitter Alone

Online retailing giant Amazon is one of the retail industry's fastest growing social media brands, according to the latest Retail Social Media...


06 Jul, 2015, 09:30 BST Resolving Customer Complaints Isn't Just About Compensation

Just one in five customers are looking for some form of compensation when making a complaint, according to the most recent Customer Service Benchmark ...