News from cx network A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages

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20 Sep, 2018, 10:00 BST CX Network: Use Data Not Customer Feedback to Future Proof Your CX Strategy

In a recent interview with CX Network, Anna Metsäranta, Head of Automated Remote Customer Experience at Nordea said that using data to future proof...


13 Jun, 2018, 08:00 BST CX Network 2018: The Ultimate Customer Journey in Telecoms

Customer Experience Management in Telecoms Europe organised by CX Network will be returning to Bratislava on the 25th-27th September, focusing on...


12 Jun, 2018, 13:33 BST CX Network: Addressing CX Transformation Pitfalls With Shep Hyken

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, ...


27 Feb, 2018, 12:15 GMT CX Network: Helping Shape Customer Experience in the Utilities Sector

Regardless of the ongoing changes being made to the energy and utilities market in recent years, a key conundrum faced by the industry is that they...


08 Nov, 2017, 10:00 GMT CX Network Release Latest Telecoms Report Focusing on Emerging Markets

Ahead of the CEM in Telecoms Global Summit, CX Network caught up with four of the speakers from the emerging markets including; Mexico, Brazil,...


05 Jul, 2017, 15:46 BST Digital Era - Opportunity or Threat? Insights from Telefónica and Hrvatski

CX Network interviewed two telecom experts, to give their exclusive insight on the challenges, opportunities and key factors leading to a successful...


12 May, 2017, 11:04 BST Customer Journey Mapping: 10 Lessons for the Insurance Industry from CX Network

The insurance industry is consistently ranked as one of the worst for customer experience; a 2016 survey found that only 16% of customers said they...


18 Nov, 2016, 14:41 GMT Digital Transformation Strategies from Barclaycard, Bupa and Eurostar

With 20% of all market leaders predicted to lose their dominant position to a disruptor by 2017, the need to embrace digital transformation has never ...


26 Sep, 2016, 16:14 BST CX Network Shares How to Turn Customer Voices Into Actionable Insights

CX Transformation: Nordics 22-23 November 2016 Stockholm, Sweden http://www.customerexperiencenordics.com The biggest companies from across the...


02 Sep, 2016, 09:00 BST Customer Service Success Secrets From Air France-KLM, Hallmark, BT, Atom Bank and More

We have come a long way within customer service since Automatic Call Distributor technology. One of the biggest changes being the shift from a...