Zaful's rapid transformation into a globally popular e-commerce brand was recently explained by management
SHENZHEN, China, Aug. 3, 2016 /PRNewswire/ -- Zaful is a direct-to-buyer online store that offers fashionable clothing at wholesale prices to its customers. Zaful's spectacular rise in the online retail market has invoked awe in competitors and market analysts alike. Now management of the online fashion store decided to reveal the secrets behind their meteoric growth during a recent business event.
The management of Zaful discussed how they ensure customer satisfaction, which is the largest contributor to the continuous and broad-spectrum growth of the online fashion store. They said that meticulous quality assessment of each and every product before they are shipped to their customers is a top priority for their team. Thorough quality control analysis of each product is the first step.
"We are quite aware of the demands of our geographically separated buyers. This is why we have introduced a number of shipping options to them. Someone who can wait for the product to reach his doorstep can choose postal mail service, whereas buyers who have some sort of urgency can opt for express delivery options."
"As we calculate the shipping costs and let our customers know about the total cost at the time of checkout, they don't need to worry about hidden charges. We also monitor each and every shipment and we are trying to improve the speed of delivery and lessen costs," said a senior manager at Zaful.
Customer experience is of paramount importance to Zaful. So much so that the cross-border e-commerce company has introduced around-the-clock chat and phone support to stay in touch with their buyers.
"Customers who are not satisfied with product quality, or who are looking for any kind of after sales support, have 30 days to return their products. We have a policy to address and resolve any such issue within two days. We also aim to introduce a VIP chat service in the near future to help customers in a better manner," added the senior manager.
About the Company
Zaful (http://www.zaful.com/) is part of the Globalegrow family of companies, along with Rosegal and SammyDress. Like its cousins, the e-commerce store offers trendy fashion apparel and accessories. The e-commerce store is known for quickly updating their products and periodically introducing user-friendly features.