LISBON, Portugal, September 15, 2011 /PRNewswire/ --
Safeguards Revenue and Customer Satisfaction
WeDo Technologies, a leader in revenue and business assurance solutions, today announced that new customer Vodafone Czech Republic has successfully implemented the Rating Validation Module of WeDo's Business Assurance Software Solution: RAID, version 6.2 The implementation of the software module has enabled Vodafone Czech Republic to ensure that, initially, prepaid call charges are calculated in the right way across all relevant systems, minimizing the resources required and increasing efficiency in the investigation of discrepancies. This assures both revenue and customer satisfaction levels, reducing the number of potential complaints due to incorrect charges.
As part of the implementation, WeDo Technologies not only supplied the software, integrating it with the operator's existing hardware, software and databases, but also trained Vodafone Czech Republic's team on how to run the system independently. This has enabled the CSP's Revenue Assurance team to adjust rate plans according to changing circumstances such as promotions and top ups as well as allowing for new tariff launches, ensuring maximum flexibility.
"WeDo's rating validation solution has fully met our expectations; quickly and easily integrating into our existing systems and empowering our teams to ensure that we are servicing our prepaid customers accurately and efficiently," said Radek Matyáš, Revenue Assurance Manager at Vodafone Czech Republic.
"We are delighted that Vodafone Czech Republic has been able to implement the Rating Validation Module of RAID so successfully," said Ana Miranda, Central and Eastern Europe Business Development Manager at WeDo Technologies. "Having an independent system that allows CSPs to audit prepaid tariffs is a vital component of revenue assurance and customer satisfaction. The benefit of our module is that it can be used autonomously according to new and changing rate plans, enhancing revenue assurance coverage as well as enabling a more effective system to track inconsistencies."
About WeDo Technologies
WeDo Technologies is a worldwide leader in revenue and business assurance, providing software and expert consultancy, to intelligently analyse large quantities of data from across an organisation - helping to negate or minimise operational or business inefficiencies and allowing businesses to achieve significant return on investment via revenue protection and cost savings.
WeDo Technologies works with some of the world's leading blue chip companies from the retail, energy and finance industries, as well as more than 100 telecommunications operators from almost 80 countries, through 400 highly-skilled professionals.
WeDo Technologies is owned by the largest non financial Portuguese group - Sonae Group with more than 40.000 employees in 29 countries. Read more at http://www.wedotechnologies.com/en/home/
About Vodafone Czech Republic
Being part of the world's largest mobile network allows us to offer world-class products and services to Czech mobile customers, with the benefit of global scale and support of a worldwide team! But trust us, even before Vodafone we were keeping ourselves pretty busy. Since our commercial launch, we have attracted more than 3 million subscribers, becoming one of the fastest growing 3rd operators in Europe. While most of our customers are from the consumer market, Vodafone is now set to focus on the business segment too.
SOURCE WeDo Technologies