Virgin Media Launches Mobile e-Billing Solution from ebpSource

LONDON, May 9, 2012 /PRNewswire/ --

Leading e-billing and payment specialist, ebpSource, is pleased to announce that one of its newest clients, UK-based Virgin Media, is already reaping the benefits of its new mobile e-billing service. The new 'in-house' solution was chosen by Virgin Media to improve customer satisfaction and improve operational efficiency.  

Bill preparation and production times for Virgin Media's mobile customers are now just a single day, internal processing and support costs have been reduced and the new system provides the flexibility to easily update and expand future e-billing and payment services, in line with business objectives and a rapidly-growing client base.

Improving Customer Experience and the Customer Service Process

Virgin Media's back-office billing engine generates data for over 1.5 million mobile contract customers a month - most of whom choose to receive their bills electronically. At the front-end is a customer self-service web portal that supports everything from viewing and paying bills to switching tariffs, ordering a new phone, topping up and downloading software upgrades.

E-billing plays a critical link in the communication chain with customers and a vital role in the provision of customer service.  Feedback on the new system has been positive with customers and frontline care staff benefiting from the clear information and data being delivered.  Customers are finding it easier than ever to understand their bills at first glance, which has had a positive impact on the number of billing enquiries coming into Virgin Media's customer care teams.

Moving Ahead of the Market

Paul Mitchell, Director of Billing & Collection Services at Virgin Media said: "With the help of ebpSource, we've made excellent progress in our mobile e-billing experience. The changes we've realised by bringing our e-billing operation 'in-house' have given us outstanding online billing functionality and helps position Virgin Media at the forefront of the market. We're able to deliver transparent and meaningful bill information to customers, and to our frontline customer service agents, which is now simpler to understand and easier to navigate."  

The new mobile e-billing platform is aligned with Virgin Media's e-billing and payment applications for its cable customers, which have been developed and supported by ebpSource for more than a decade.  

Says Steve Wright, EVP of Marketing and Commercial Operations at ebpSource: "By making significant enhancements to their e-billing and payment processes and applications, Virgin Media has been able to see some very immediate results.  ebpSource is honoured to be a part of this success story and would like to congratulate team members on all sides.  A great combined effort has provided a solid foundation for future growth and expansion, within one of the foremost consumer brands in the world."

Editors' Note:

About Virgin Media

Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK.

The company's cable network - the result of a multi-billion pound private investment - delivers ultrafast broadband connections to over half of all UK homes, with speeds of up to 120Mb, and is being expanded to reach thousands more people across the country.

Virgin Media has developed the most advanced interactive television service, bringing together broadcast TV, thousands of hours of on demand programming and the best of the web in a single set-top box powered by TiVo. The company was the first to offer HD TV and 3D on demand to millions of UK households.

Virgin Media Pioneers kick-starts new businesses for young entrepreneurs by connecting like-minded individuals, providing inspiring content and offering unique opportunities to work with Virgin Media. http://www.virginmediapioneers.com

Virgin Media also operates the most popular virtual mobile network in the UK which, when launched, was the world's first such mobile phone service. It is also one of the largest fixed-line home phone providers in the country.

Virgin Media Inc. is listed on the NASDAQ Stock Market and the London Stock Exchange (VMED). For more information, go to http://www.virginmedia.com.

About ebpSource  

The most experienced team in the international electronic billing and payment industry, ebpSource delivers software solutions, consultancy and support to global billers, banks and payment processors. ebpSource also serves as Master International Distributor for CheckFree i-Series, the world's leading e-billing and payment software suite which presently underpins many of the largest global e-billing, e-invoicing and payment applications across the financial services, telecoms, utility, postal, outsourcing, manufacturing and logistics sectors. For more information go to http://www.ebpsource.com