Virgin Media, Eircom and BT to Discuss how to Minimise Customer Churn at CEM in Telecoms Virtual Summit

LONDON, June 22, 2011 /PRNewswire/ --

As telecoms companies undergo unprecedented rates of customer churn, Telecoms IQ will be bringing together some of the most experienced telecoms professionals to tackle the most effective ways of developing a customer experience strategy

According to the Database Marketing Institute, customer churnfor telecoms companies average between 10% and 67%, with roughly 75% of customers leaving because of the way they have been treated by the service supplied by their current providers.

In order to address the problems of customer churn, Customer Experience in Telecoms Virtual Summit will be bringing together top speakers from Virgin Media, AT&T, Eircom, Grameenphone, Beyond Philosophy, Hutchison 3G Denmark, BT Global Services, Orange FT Group, Etisalat, TELUS HR to discuss leading edge and pioneering ways in which telecoms companies can improve their customer experience strategies.

In an exclusive case study, Tommy Geary, the Director of Customer Experience from Eircom, will talk about how his company have leveraged NPS to deliver lasting customer experience improvements within nine months.

Sean Risebrow, the Director of Customer Experience at Virgin Media, will discuss his top ten tips for maximising the customer experience and Carol Carol Borghesi, SVP from TELUS HR will be focusing her presentation on practical ways of putting customers first at the heart of any organisation.

CEM in Telecoms has already been generating a lot of excitement amongst telecoms professionals directly involved in customer experience. Tommy Geary from Eircom describes Telecom IQ's customer experience management events as, "a terrific event to hear, share and debate great practices that will delight customers and enable business growth."

CEM in Telecoms Virtual Event will be taking place from 9th August to 25th August and is the first global online conference that is purely dedicated to helping telecoms providers improve the customer experience. For  the full event information and to get involved, please visit http://www.cemintelecoms.com.