LYON, France, June 18, 2015 /PRNewswire/ --
SRR, the SFR Reunion subsidiary and leading French operator on the Reunion island uses the EQual One solution from V3D to measure data and voice performances provided to its customers as well as the quality of their coverage on various strategic geographical locations on the island.
Choosing this solution was directly linked to the operator's innovation and quality of service policy. Indeed, the measurements produced by EQual One reflect the network's daily reality as perceived by end users. These information are particularly useful to SFR Reunion when it comes to benchmark its offers in order to compare network performance and quality per technologies in specific areas. It can also be used to assess specific problems notified by a number of subscribers or to get an accurate and real-time perspective from a single VIP customer.
With EQual One, SFR Reunion benefits from an optimized tool to manage its service quality which actively helps to enhance the value of the customers' experience on a day to day basis.
Ronald NAVY, Team Manager Performance Measurement and Mobile Networks at SFR Reunion explains that EQual One solution will allow them to measure the Quality of the Experience (QoE) and the perception of the Services by their customers on a daily basis. It also is the perfect complementary tool to the Drive Test equipment for measuring the network optimization.
"We were very enthusiastic about the idea of SFR Reunion using our solution to assess the performance of its mobile network. It confirms that EQual One solution is both complementary to the tools that already exist but also suitable for the performance measurement and optimization requirements of a group like SFR", comments Camille CHARRIER, Area sales Manager at V3D.
Specialized in mobile technologies, V3D Solutions enables Mobile Operators to monitor true network Quality of Experience (QoE) straight from the subscribers' perspective. This approach to traditional measurement methods of network performance offers technical and business benefits to various departments of an operator, from CEM & Marketing to Network Operations or Customer Care.
V3D portfolio focuses on customer experience and mobile network service performance. EQual One solution is based on a combination of Device Quality Agents (DQA) deployed on commercial devices and a powerful server interacting over-the-air with the DQAs and potentially integrated with existing systems. V3D headquarter is based in Lyon, France.