Leveraging on its strategic partnership with Nokia, a global leader in creating the technologies at the heart of the connected world, V3D, the leading independent software vendor specialized in QoS/QoE (Quality of Service/Quality of Experience), is pleased to announce a new commercial reference with MTN Nigeria.
Delivered as part of Nokia's global CEM solution, V3D's flagship product EQual One adds a state-of-the art mobile agent technology to Nokia CEM network QoS monitoring and analytics tools allowing to further enrich Customer Experience knowledge with an extensive set of Key Performance Indicators (KPIs) coming straight from the end user devices.
Nokia's Customer Experience Management (CEM) solutions deliver automation and intelligence to help telecommunication service providers operate their networks more efficiently and seize new business opportunities by providing a complete view of customer satisfaction, revenue, device, and network performance.
With EQual One, mobile Operators can benefit from a global value proposition by easily collecting QoE data directly from subscribers' handsets to gain a better understanding of potential problems and expectations, hence improving the overall customer satisfaction and communication experience.
EQual One ideally complements network-based solutions with end-user perception indicators providing device-based insights for customer care, troubleshooting, coverage optimization with indoor/outdoor detection, radio network performance evolution or GPS-based instant ticketing and survey capabilities.
Uzodinma ODIMUKO, Head of Customer Team MTN Nigeria at Nokia, said "We are very pleased with the supporting of V3D technology and we are confident that with Nokia's expertise we will help providing our customers a superior Customer Experience while allowing us to simultaneously improve operational efficiencies".
Arnaud G. CHAVATTE, Area Sales Director at V3D, said "We are extremely pleased of our collaboration with Nokia. This new MTN Nigeria reference highlights the value brought by our solutions and Nokia is an ideal partner to support V3D strategy as a provider of innovative solutions ideally complementing the traditional network QoS monitoring equipment and enriching the global CEM ecosystem. This new reference confirms the trust placed in our ability to address the challenges that affect the Customer Experience and to support the most demanding operators in their business transformation journey."
Specialized in mobile and fixed network technologies, V3D Solutions enable carrier network operators to monitor the true network Quality of Experience (QoE) straight from the subscribers' perspective. This approach to traditional measurement methods of network performance offers technical and business benefits to various departments of an operator, from CEM & Marketing to Network Operations or Customer Care.
V3D product portfolio focuses on customer experience and carrier network service performance. The EQual One solution is based on a combination of Device Quality Agents (DQA) deployed on commercial devices and a powerful server interacting over-the-air with the DQAs and potentially integrated with existing systems. V3D headquarters are based in Lyon, France.