User-Friendly Voice of Customer is Finally Here

News provided by

Kampyle

04 Nov, 2015, 12:39 GMT

LONDON and ATLANTA, November 4, 2015 /PRNewswire/ --

Kampyle Announces Public Availability of NebulaCX, its New Powerful and User-Friendly Voice of Customer Platform

Kampyle, the leading Voice of Customer (VoC) solution provider today announced the public availability of NebulaCX, its next-generation Voice of Customer Platform. NebulaCX was engineered from the ground up to be the most user-friendly Voice of Customer solution in the market, enabling brands to easily and rapidly roll-out VoC programs to improve customer experience. The new platform supports all digital and in-store channels, including websites, mobile apps, email, in-store and more.

NebulaCX includes capabilities that empower companies to improve customer satisfaction, reduce churn and impact bottom line results. As companies increasingly focus on improving the customer experience, NebulaCX allows them to effectively engage and listen to their customers, gain insight and act on feedback to delight their customers and improve business results.

Engage and Listen 

  • NebulaCX includes a market-leading Engagement Studio, allowing customer experience professionals to easily create engaging, fully branded and smart feedback forms that collect the right feedback at the right time from users.
  • NebulaCX's Mobile first approach means that every engagement is fully optimized for mobile users; Supporting both mobile apps and mobile web.
  • A dynamic content builder personalizes forms on-the-fly based on customer input to make sure that the most appropriate questions are presented and the most relevant feedback is collected.
  • Powerful segmentation and user profiling capabilities make it easy, with a click of a button, to target specific personas in relevant customer journeys with relevant content to collect the right feedback.

Insight and Analytics 

  • Real-time detailed dashboards and reports provide immediate visibility into customer experience and easily highlight positive and negative user experiences.
  • Powerful one-click integrations with analytics tools allow customer experience professionals to overlay feedback data on top of analytics data and enhance the deep insights gathered by NebulaCX.
  • APIs and data export functionality assures companies are able to easily connect NebulaCX data to internal systems.

Act on Feedback 

  • NebulaCX provides a powerful yet elegant rule engine allowing customer experience professionals to respond to feedback based on a predefined set of rules.
  • The real-time routing engine evaluates feedback and forwards key insight to the right team within the organization for quick issue escalation and resolution.
  • Smart integrations allow customers to trigger automated activities based on feedback such as support tickets, CRM updates and more.

About Kampyle 

Kampyle's simple and powerful Voice of Customer solution puts customer feedback at the heart of the digital enterprise. The comprehensive Kampyle platform enables brands to listen, understand, and act on customer feedback to increase customer satisfaction and optimize the customer experience. Kampyle's solution is used by global brands and companies all over the world.

For more information call 1-855-KAMPYLE (1-855-526-7953) or see http://www.kampyle.com .