LONDON, August 27, 2015 /PRNewswire/ --
UNIFIED today announced that it has achieved kCura's Orange-level Relativity Best in Service recognition for exceptional customer service and experience for Relativity end users.
This is significant not only for being the fifth consecutive year UNIFIED has earned the Best in Service accolade but also for the fact that UNIFIED, the London-based division of Inventus, is the first and only supplier outside of the U.S. to have achieved the Orange-level Relativity Best in Service designation on an international level.
UNIFIED has developed the largest Relativity skills-based team, geographic experience and project capacity of any non-U.S. provider. The company has established a strong reputation not just for its skilful, precise handling of Relativity-based reviews, but also for its creative solutions and bespoke customisation of workflows, that regularly push the Relativity envelope and achieve compelling results in the most challenging project scenarios.
CEO of UNIFIED and President of Inventus International, Paul Mankoo, comments: "There's a huge amount of pride and kudos in achieving Best in Service, let alone for the fifth year running, but those in the market know it is a lot more than a badge of honour. It's the strongest possible affirmation that we have the skills, resources and experience to secure the best possible outcomes for our clients. Moreover, it is a strong signal that the major growth in the eDisclosure market is emanating from outside of the U.S. and UNIFIED is meeting that demand head-on."
Noel Kilby, Global Chief Technology Officer, UNIFIED and Inventus added: "Alongside our parent company, Inventus, we are increasingly being asked to meet our clients' requirements on a global basis. This requires breaking with convention and challenging industry norms, and rethinking and reengineering service delivery and workflow for the benefit of our clients. This year's Best in Service award is a welcome validation of our approach."
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners' individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
kCura has two designations for Best in Service partners' data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts-all while maintaining the high standards of Best in Service.
UNIFIED also participates in the Relativity Best in Service Trust site. This public listing of infrastructure quality and system performance provides transparency into Relativity service delivery and helps ensure a positive end user experience.
UNIFIED is an international legal support services provider, offering the full spectrum of data collection, processing, review, disclosure, production, eCourt and analytics services. We work around the world for law firms, investment banks, corporate GCs, government departments and regulatory agencies, engaging on projects as diverse as they are challenging. These range across the litigation support, compliance, investigation, governance, remediation and contract management spaces, with a complementary focus on LPO frameworks and delivery models.
Inventus is an international discovery management practice focused on helping clients reduce the costs and risks associated with the discovery process through the effective use of leading technology solutions. Since 1991, Inventus has been providing litigation support services to law firms, corporate legal departments and government agencies. Inventus currently has over 240 employees operating in 16 cities internationally, with operational headquarters in downtown Chicago. More information is available at http://www.inventus.com.