- Global provider of field service management solutions received the Smart Metering Solution Provider Award 2014 for helping utilities drive customer engagement while tackling the operational challenges of smart meter deployments
LONDON and CLEVELAND, April 3, 2014 /PRNewswire/ -- Utilities in many countries throughout the world are actively deploying smart metering to transform energy usage. Field service teams play a leading role in making these rollouts successful – and TOA Technologies, a global field service management solution provider, has partnered with utilities to make sure field employees are as effective as possible during a smart meter deployment. Because of this commitment, and the benefits utilities have realized in improving customer experience and operational efficiencies as a result of using its solutions, TOA has received the Smart Metering Solution Provider Award in the European Smart Metering Awards for a second consecutive year.
"Energy conservation is a major concern around the world, and energy providers are taking action with smart infrastructure initiatives. The deployment of this new utilities framework needs to be quick and timely to effectively address the new global realities of energy consumption – the exact kind of job that an effective mobile workforce is built to handle," said Yuval Brisker, TOA Technologies co-founder and CEO. "We're honored to receive the Smart Metering Solution Provider Award for the second year in a row for our work empowering these mobile workforces to successfully take on smart meter deployments. For us, this award is another proof point that the role field employees play continues to gain recognition in the energy sector, going beyond repairing and maintaining infrastructure to having a direct impact on utility customers and their energy usage."
The European Smart Metering Awards are given annually at the Smart Metering UK & Europe Summit to honor companies that have demonstrated innovation in driving the development of smart metering across Europe. The 2014 awards recognized TOA for successfully partnering with utilities to empower the field service workforce during smart metering rollouts. TOA's solutions enable utilities transitioning to smart meters to:
- Arm field employees with the right information to positively engage with customers when they meet face-to-face
- Optimize routing and scheduling to ensure field employees arrive for appointments on-time, every time
- Communicate real-time appointment status information to customers, giving them the option to cancel or reschedule if necessary
- Meet tight rollout deadlines by providing the flexibility to deploy in just months and easily scale field teams during the initial rollout stages
About TOA Technologies
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect's browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
SOURCE TOA Technologies