LONDON, November 16, 2016 /PRNewswire/ --
The brand new report THE EVOLUTION OF FINANCIAL SERVICES: Traditional. Challenger. Disruptor. has just been released by the editorial team at the Customer Experience Exchange for Financial Services, featuring interviews, articles and commentary from the organisations making a real impact on the financial services industry, including:
- Head of Operations, AXA Business Insurance
- Marketing Director, Direct Line Group
- Managing Director, Metro Bank
- Chief Operating Officer, Atom Bank
- Customer Service Director, Euroloan Group
See the full report here >> http://bit.ly/2fu7L0F <<
The report emphasizes that the time has come for financial services organisations to truly put the customers at the heart of the business and explores some of the key strategies these brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world.
Kimia Allahverdi, Director at the Customer Experience Exchange for Financial Services said, "Now more than ever, the financial services industry is faced with real challenges, not only from an increase in consumer expectation and demand, with further constraints coming from the regulatory landscape but also, critically, organisations are now battling against each other for each and every customer. And customer experience is now the key!"
She continued, "The report explores some of the key strategies Traditional, Challenger, and Disruptor brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world and how they are implementing them."
Consumers are now informed, have a voice, know what they want, and are essentially the driving force of change in the industry. As such, being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for the financial services sector and a key differentiator in a crowded market >> http://bit.ly/2fu7L0F <<
THE EVOLUTION OF FINANCIAL SERVICES: Traditional. Challenger. Disruptor. was produced ahead of the Customer Experience Exchange for Financial Services (21 - 22 February 2017, London), to find out about how you can get involved with the Exchange email the team directly on firstname.lastname@example.org or call +44(0)207-368-9484.