SINGAPORE, June 16, 2016 /PRNewswire/ -- Teleperformance, the world's leading provider of outsourced customer experience management services, has bagged the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year award for the 5th consecutive year.
The award was presented to Teleperformance at the 13th annual Frost & Sullivan Asia Pacific ICT Awards banquet, held at the Equinox Restaurant, Swissotel The Stamford in Singapore on June 15.
Mr. Shuishan Lu, Industry Analyst, Digital Transformation, Asia Pacific at Frost & Sullivan said that Teleperformance has successfully brought best-in-class global service capability along with local market expertise in 6 service delivery markets, adding up to 30 contact centers in the Asia Pacific region.
"With global consistency in its service processes and technology, Teleperformance has further strengthened its value proposition by offering full suite of omni-channel services with diversified vertical experience. Covering comprehensive lines of business services from technical support, customer care and retention to sales and behavior analytics, Teleperformance continues to grow its local presence while actively expanding into the new markets such as Vietnam, South Korea and Japan," he added.
"We are honored to receive the prestigious Asia Pacific Contact Center Outsourcing Service Provider of the Year award for the fifth consecutive year from Frost & Sullivan, a leading consulting firm. We will continue to provide our clients with the best solutions for their businesses in the years to come," said Mr. David Rizzo, President of Teleperformance Asia Pacific Region.
The contenders for the Frost & Sullivan Asia-Pacific ICT Awards were evaluated on a variety of actual market performance indicators which include revenue growth, market share and growth in market share, leadership in product innovation, breadth of products and solutions, major customer acquisitions, and business and market strategy, amongst other category-specific criteria.
A team of 30 leading Frost & Sullivan analysts and consultants based in Asia-Pacific were involved in the short listing, evaluation and research process, applying the same thorough approach that has been the hallmark of Frost & Sullivan globally.
The findings of the detailed examination are then presented to a panel of independent judges comprising influential personalities, decision makers and thought leaders in Asia-Pacific's ICT industry, who have in themselves pushed the boundaries of innovation and corporate excellence, in deciding the recipients in each award category.
Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11). The Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group's performance in corporate social responsibility.
For more information: www.teleperformance.com
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SOURCE Frost & Sullivan