PLANO, Texas, May 24, 2011 /PRNewswire/ --
- PAETEC to Monitor and Troubleshoot VoIP Applications for Improved Quality of Experience and Enhanced ROI
Tektronix Communications, a leading worldwide provider of communications test and Network Intelligence solutions, announced that its Iris suite of products has been selected by PAETEC, a Fortune 1000 company that provides complete communications solutions for over 50,000 businesses, enterprise organizations and institutions. PAETEC plans to use the products to provide active and passive end-to-end monitoring and troubleshooting across its network spanning 86 of the top 100 MSAs in the U.S.
PAETEC selected Tektronix Communications' Iris suite of products to provide Key Performance Indicators for a holistic view of end-to-end network performance. IrisView, a configurable software platform, provides a single sign on, integrated platform for all applications, including feeds to customer experience management (CEM) systems and third party OSS, BSS applications. In addition, the Iris suite provides full and accurate correlation of every call to ensure all relevant messages for a session are collected and analyzed.
"Focused on providing the ultimate quality of experience for their customers, PAETEC needed better visibility into their network and services to be able to identify issues and proactively address in a quick and efficient manner," said Mark Driedger, Vice President, Network Management, Tektronix Communications. "Not only were we able to collaborate with PAETEC in the deployment of our products, but also to provide best practices and help PAETEC re-engineer some of their business processes across multiple departments to ensure a maximum return on their investment."
PAETEC will use Tektronix Communications' GeoProbe network assurance platform, which will enable PAETEC to proactively address quality performance issues through the use of real-time alerts and ongoing historical analysis. As part of the solution, PAETEC will be utilizing Tektronix Communications' Active Assurance product suite, which includes DirectQuality and the PowerProbe 6000, to simulate users on their network and test all the way to the customer premises. Leveraging these tools, PAETEC will be able to run loopback tests to CPE devices to monitor and assure the highest customer quality of experience. PAETEC can also proactively test their core network by continually running test calls from one SBC location to another, checking for issues such as Echo, Noise, PESQ MOS, delay, etc.
"Working with Tektronix Communications should enable us to solve issues impacting our customers faster and more efficiently, resulting in savings, but more importantly, increased customer satisfaction," said Deborah Crawford, Vice President, Applications Development, PAETEC. "Our team at Tektronix Communications ensured us that their solutions were scalable to meet the growth of our company while giving unmatched service to our customers."
About Tektronix Communications
Tektronix Communications provides service providers and equipment manufacturers around the world an unparalleled suite of network diagnostics and service assurance solutions for fixed, mobile, IP and converged multi-service networks. This comprehensive set of solutions support a range of architectures and applications such as LTE, fixed mobile convergence, IMS, broadband wireless access, WiMAX, VoIP and triple play. Tektronix Communications is headquartered in Plano, Texas. Learn more about the company's test, measurement and service assurance solutions by visiting http://www.tektronixcommunications.com.
About the Iris Suite of Products
The Iris suite of products provides multiple organizations within a service provider real-time and historical information for all service troubleshooting and performance monitoring needs. The Iris family of products includes:
- Iris Performance Intelligence - Provides unmatched end-to-end analysis and reporting capabilities coupled with an extremely flexible and powerful KPI/KQI modeling engine that allows operators to better link desired business outcomes to events that occur at the network level. - Iris Analyzer toolset -includes Iris Protocol Analyzer (PA), Iris Session Analyzer (ISA) and Iris Traffic Analyzer (ITA), which provides L2 to L7 troubleshooting and characterization of IP traffic by links, Applications and servers. - IrisView - Easy-to-use, configurable software framework that provides a single, integrated platform for all applications, including feeds to customer experience management (CEM) systems and third party OSS, BSS applications. - GeoProbe G10 - Based on the industry-leading GeoProbe, the high-speed, high-density 10GE probe features a distributed architecture optimized to handle high bandwidth IPv4/IPv6 traffic.
PAETEC (NASDAQ: PAET), a FORTUNE 1000 company, is personalizing business communications for medium and large businesses, enterprise organizations and institutions across the United States. We offer a comprehensive suite of IP, voice, data, and Internet services, as well as enterprise communications management software, network security solutions, CPE, and managed services. For more information, visit http://www.paetec.com.
Tektronix is a registered trademark of Tektronix, Inc. All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies.
SOURCE Tektronix Communications