LONDON, May 25, 2011 /PRNewswire/ --
Lloyds TSB today announces its commitment to support personal banking customers who may be affected by the disruption to air travel.
Mike Regnier, Director of Personal Current Accounts at Lloyds Banking Group, said:
"We know that this is a difficult, uncertain and potentially expensive time for many of our customers who are either stranded overseas or about to go away. Similar to last year's ash cloud support we are offering a comprehensive package which should help customers trying to get home if the worst should materialise. We are also providing guidance to those in the UK make alternative travel plans."
The package of support includes:
Travel insurance customers should in the first instance contact their airline or tour operator to see what help and assistance is available from them.
However where customers are not covered by the airline or tour operator, Lloyds TSB will be prepared in these exceptional circumstances to provide extra support to all those customers currently abroad who have a Lloyds TSB travel policy or are eligible for travel cover through our Silver, Gold, Platinum or Premier Current Accounts, by agreeing to reimburse them for any additional reasonable costs they may incur as a result of the disruption.
Helping Customers Manage Temporary Financial Difficulty
We recognise that customers abroad might face temporary financial difficulty as a result of this unusual event. We are supporting our customers who need to access temporary additional credit facilities - through their overdraft or credit cards. This is subject to our lending policies.
Lloyds TSB will also waive any charges for Bank Account or Credit Card customers that have been incurred as a result of disruption to their travel. This will apply to charges for late payment or because a customer has inadvertently gone over their agreed credit limit while abroad. Customers who are affected should get in touch as soon as they are able.
How to Contact Us
Customers that are abroad and concerned about their bank account or credit card can talk to us about their situation and the options available by calling: +44(0)1733347007 or alternatively, the number displayed on the back of their debit or credit card.
Travel insurance should call: +44(0)1733347007
AVA customers should call:
Silver Accounts - 0845-6031839 Gold Accounts - 0845-8505056 Platinum Accounts - 0845-8505300 Premier Accounts - 0845-6040440
Further information on the customer support package is available on Lloydstsb.com
Siobhan McCluskey | Media Relations Manager
Lloyds Banking Group, 25 Gresham Street, London EC2V 7HN | Tel: +44(0)20-7661-4669 | Email: Siobhan.McCluskey@Lloydstsb.co.uk
SOURCE Lloyds TSB