Successful Omnichannel Retailing Guide Launches to Help Bricks and Mortar Retailers Rise to the Online Challenge
CAMBRIDGE, England, February 16, 2015 /PRNewswire/ --
FACT-Finder, an ecommerce specialist serving some of Europe's leading retail chains, publishes first "Omnichannel Playbook", written by Founder and CEO Carsten Kraus
To help bricks-and-mortar retailers rise to the online challenge, Europe's leading ecommerce business FACT-Finder has published an e-book detailing five key steps to blending digital and physical sales channels most effectively.
The Omnichannel Playbook - 5 Steps to Digitally Linked Retailing states that the "future belongs to those who combine online and offline sales channels". However, the author, FACT-Finder Founder and CEO Carsten Kraus, says simply setting up an online shop won't be enough to increase market share.
"Such goals are seldom attained if the online shop is operated independently from the actual stores as part of a multichannel strategy," he says. "This is because the intense price competition online creates a dilemma for multichannel retailers: online prices cannot be offered cost effectively in branches, because of the costs incurred by personnel and prime location. If the retailer does not take part in the price competition, customers buy from the online competition. However, if the retailer offers products in its online shop at a better price than in branches, then branch purchasers are driven online."
The key to success, according to Kraus, is to offer customers real additional value in terms of their shopping comfort and experience.
"Retailers should, therefore, link their online and offline worlds, and realise an omnichannel strategy that clearly differentiates them from the competition. This can give bricks-and-mortar retailers major advantages over those purely selling online."
FACT-Finder's e-book offers five important tips to help retailers pursue the right omnichannel strategy to put them in a strong position in the marketplace by getting the most from their physical location, strong brand and already loyal following.
Download a copy of "The Omnichannel Playbook - 5 Steps to Digitally Linked Retailing" here.
About FACT-Finder
FACT-Finder, Europe's leading on-site search and navigation platform, helps customers find and buy the right products in online shops, optimising the buying journey for a better customer experience and higher conversion rates. For effective retail omni-channel strategies, FACT-Finder offers solutions for content search, local availability and to create perfect product data streams. It has boosted conversion by up to 33% for leading retailers, including Media Markt and Esprit. http://www.fact-finder.com
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