StubHub to Launch in the UK

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StubHub

16 Mar, 2012, 08:00 GMT

LONDON, March 16, 2012 /PRNewswire/ --

  • US ticketing giant StubHub invests in ambitious UK expansion
  • Set to shake up the UK ticketing market with no service fees for buyers
  • Physical ticket buying and pick-up locations opening in London's West End and across the UK - a first for the industry

StubHub, the largest secondary ticket marketplace in the US, is making its first foray into the global market, officiallylaunching in the UK today (March 16 2012). StubHub, an eBay Inc. company (NASDAQ: EBAY), will sell ticketsto the hottest music, sport and entertainment events across the UK, without charging consumers a service fee at the point of purchase - a first for the industry.

StubHub is a ticket marketplace that connects buyers to sellers.However unlike current UK competitors the company does not buy or sell tickets for profit. In the US StubHub sells a ticket every second and estimates the current value of the UK market at more than £300 million per year. The UK beta site already lists over 140,000 tickets to high-profile events such as Madonna, Coldplay and Florence + the Machine with new events being added every day.

Chris Tsakalakis, Chief Executive of StubHub said:

The UK has an incredibly rich and vibrant event landscape with an amazing sporting, music and theatre scene and we are looking forward to bringing UK fans our customer centric approach that has made us not only the largest ticket marketplace in the US but also the best at serving fans.

StubHub, which launched in the US in 2000, consistently holds the highest  customer satisfaction ratings in the entire ticketing industry, and boasts one of the highest scores in all of e-commerce.Every purchase made through the site is backed by StubHub'sFanProtect™ Guarantee which guards against fraud and ensures that buyers get what they pay for. The guarantee also applies to sellers who are paid once receipt of the tickets has been confirmed.

The StubHubFanProtect™ Guarantee also means that that fans will receive their tickets in time for the event and they will be valid for entry.In the unlikely event, fans have an issue with their tickets,StubHub will find comparable or better tickets to the event, or offer fans a refund. In addition, if the event is cancelled and not rescheduled, fans will receive a full refund.

The StubHub site features interactive seat mapsthat help fans find exactly the seats they want so. It also offers ticket listing tools that make it easy for sellers to upload tickets quickly and easily

StubHub will be offering a full suite of mobile applications, and also opening the first-ever central London retail outlet for fans to buy, pick up or drop off their tickets. The first hub will open in Summer 2012 on Great Portland Street, and additional pop-up locations are planned to be across the country. These will be conveniently located close to major venues, meaning fans will never have to worry about getting in at the last minute.

The company has also opened a UK-based call centre opened from 09:00 - 21:00, seven days a week, to handle any and all customer queries.

The StubHubUK is now live: http://www.stubhub.co.uk


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Notes to Editors:

Contact for press enquiries:

Sarah Moreton, sarah.moreton@ketchumpleon.com, +44(0)20-7611-3604 / +44(0)7703-688-066

Julia Morgan, julia.morgan@ketchumpleon.com, +44(0)20-7611-3513 / +44(0)7885-503-384