SANTA CLARA, California, Oct. 17, 2017 /PRNewswire/ -- Based on its recent analysis of the global CSP monetization market, Stratecast | Frost & Sullivan recognizes Huawei Technologies with the 2017 Stratecast Global Product Leadership Award for its Huawei convergent billing solution (CBS).
Consumers and small business customers are a staple for CSPs all over the world. The CSP business environment has undergone extensive change over the last four to five years to support a more customer-centric focus. Solutions designed to add new revenue, reduce costs, and improve business value are steadily progressing to meet demand. However, CSPs are still challenged to provide a better customer experience; that is, a seamless way for new business models to track, ship, facilitate, and monetize goods while meeting evolving customer demand. Furthermore, average revenue per user (ARPU) for voice, text, and even data services is shrinking, while the cost for supporting new technology is rising and network data volumes are increasing.
"The monetization needs of today's complex communication services require a real-time business support process that includes interaction with various network technologies, computing capabilities, external partners, and suppliers," said Karl Whitelock, Stratecast Global Director Strategy Operations, Orchestration, Data Analytics and Monetization (ODAM). "Improving the customer experience leads to an improved CSP bottom line, as customer needs are met and churn is prevented. The end-to-end monetization processes are strategic for a positive customer experience, and each of the functional segments that define the monetization process play a role in the customer experience."
Huawei's investment in its CBS monetization product line over the last several years addresses the needs of digital transformation by helping CSPs upgrade from multiple billing systems to a single, convergent (network technology, service types, payment methods, and customer types) processing solution. CBS is part of Huawei's larger BES solution, which provides end-to-end monetization and customer support capabilities. In addition to network equipment and network-based solutions, Huawei offers a range of orchestration, data analytics and monetization products, as well as solutions aimed at the consumer and enterprise markets. The company reports that its monetization solutions are addressing the communications needs of approximately 2.0 billion customers at more than 205CSPs in more than 114 countries globally.
"Huawei entered the ODAM marketplace as a lower-cost supplier, initially offset by the company's network equipment sales. The company has grown to be a revenue leader in the CSP monetization market, and its monetization solution offerings have increased in functionality, in quality, and in performance. Additionally, the company's business support software group now stands on its own and 'deals' involving network equipment bundles are no longer the major means for project delivery success," Whitelock said. "Huawei offers a price/performance advantage that is attractive to many of its customers, especially those in emerging markets."
Huawei's success is exemplified by its revenue compound annual growth rate (CAGR) of 11.5% from 2010 to 2016, compared with the end-to-end CSP monetization market's CAGR of 4.2% during the same period. Huawei also is committed to addressing the needs of business partners, with whom the company works to address ongoing customer concerns. Stratecast believes Huawei is positioned to continue acquiring new customers and to continue its growth trajectory for the near future. Due to Huawei's ability to meet the needs of its customers with its monetization product line and with its strong investment in the future of this product line, Huawei earns the Frost & Sullivan 2017 Stratecast Global Product Leadership Award in CSP Monetization.
Each year, Frost & Sullivan presents this award to the company that has developed a comprehensive product line that caters to the breadth of the market it serves. The award recognizes the extent to which the product line meets customer base demands, and the overall impact it has in terms of customer value and increased market share.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews and market analysis, to identify best practices in the industry.
Huawei is a leading global information and communications technology (ICT) solutions provider. Our aim is to enrich life and improve efficiency through a better connected world, acting as a responsible corporate citizen, innovative enabler for the information society, and collaborative contributor to the industry. Driven by customer-centric innovation and open partnerships, Huawei has established an end-to-end ICT solutions portfolio that gives customers competitive advantages in telecom and enterprise networks, devices and cloud computing. Huawei's 170,000 employees worldwide are committed to creating maximum value for telecom operators, enterprises and consumers. Our innovative ICT solutions, products and services are used in more than 170 countries and regions, serving over one-third of the world's population. Founded in 1987, Huawei is a private company fully owned by its employees. For more information, please visit Huawei online at www.huawei.com.
Stratecast collaborates with our clients to reach smart business decisions in the rapidly evolving and hyper-competitive Information and Communications Technology markets. We deliver knowledge and perspective that is only attainable through years of real-world experience in an industry where customers are collaborators; today's partners are tomorrow's competitors; and agility and innovation are essential elements for success.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion.
SOURCE Frost & Sullivan