-- Acclaimed annual event features highly interactive sessions with thought leaders and peer customer care leaders
MOUNTAIN VIEW, California, May 28, 2015 /PRNewswire/ -- Frost & Sullivan is pleased to announce that Erica Javellana of Zappos.com will host a session entitled "Embracing and Managing Change in a Hyper Speed World" at the upcoming 11th Annual Customer Contact 2015, West: A Frost & Sullivan Executive MindXchange. The theme of the event will be Next Generation Customer Care: Driving Real Change. It will take place on October 18-21st at Loews Coronado Bay Resort & Spa, in San Diego, California.
In 2007, Javellana joined Zappos.com, Inc. as a Human Resources Generalist with more than 10 years of experience within the retail, hotel/casino, and food and beverage industries. She quickly rose through the ranks, leading her team as the Employee Relations Manager.
During the anticipated "Embracing and Managing Change in a Hyper Speed World" session, Javellana will share insights about how Zappos created a Human Resources Department that is "both fun and a little weird" in her role as Speaker of The House for Zappos Insights, a part of the Zappos Family in Las Vegas, Nevada.
"We're very excited to have Erica participate in our 2015 international Customer Contact West Executive MindXchange series," said Frost & Sullivan Senior Vice President and General Manager Brian Fitzpatrick. "Zappos has a unique but very successful culture, and we anticipate the session will include inspirational, as well as practical ideas for customer experience executives to take to their organizations."
The 11th Annual Customer Contact 2015, West: A Frost & Sullivan Executive MindXchange will offer attendees:
- Knowledge from experts about attracting and retaining customers
- Insights about pressing customer contact challenges
- Ideas and solutions to overcome challenges
- Opportunity to network with industry peers
To register for the 11th Annual Customer Contact 2015, West: A Frost & Sullivan Executive MindXchange, please visit: www.frost.com/ccw or to download the event agenda, please visit: http://bit.ly/1IMXdRq. For more information, please email: email@example.com or call Matthew McSweegan at 516-255-3812.
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SOURCE Frost & Sullivan