CARDIFF, Wales, December 16, 2015 /PRNewswire/ --
An unlikely weapon is being used by one of Wales' largest housing associations to tackle anti-social behaviour, hate crime and domestic violence - smart technology!
RCT Homes' anti-social behaviour case management has been transformed, thanks to mobile technology from a fresh, young company. The innovative software from Locality Solutions has hugely improved satisfaction among customers and staff, saving more than 1,000 hours every year in admin and successfully resolving 98.4% of anti-social behaviour cases - more than any other housing organisation in Wales.
Faced with the challenge of combining increased mobile working with security and efficiency, RCT Homes' existing housing management system was under pressure. Data was duplicated, staff were unable to access key information when away from the office and security needed tightening up. But Locality's solution has made such a difference to how staff respond to cases of ASB and domestic violence that RCT Homes now plans to implement the software in other key service areas.
Fast establishing a reputation as the go-to provider for cloud-based solutions in areas such as case management, the Locality team impressed RCT Homes with their collaborative approach and new ideas. Their tailored case management solution integrates with, rather than replaces, RCT Homes' existing applications, allowing data from multiple sources to be migrated, improving communication channels and reducing administration time by 1,167 hours per year. Staff now receive alerts about tenants who may be vulnerable to incidents of hate crime, ASB and domestic violence, enabling them to respond more quickly response and improving results.
RCT Homes acting chief executive Adrian Barber said: "The challenge for us was finding a way of reducing our overheads and obtaining value for money whilst delivering a quality service. Not only would I recommend Locality to our partners, we are already exploring adopting this innovative software elsewhere within the business."
Locality Solutions founder and managing director Adrian Leen said: "Our aim is to show that real change can be made within communities with a little forward thinking and the right technology. We now hope to create a culture of collaboration that will also benefit other housing associations and partner agencies."
Locality Solutions was founded by Adrian Leen in 2011 and is based in Cardiff's Creative Quarter.
SOURCE Locality Solutions